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Salesforce Systems Manager

Michael Page Technology
Job LocationHatfield
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The CRM System Development Specialist is accountable for the development and release roadmap liaising with the local teams as well as stakeholders from across the EMEA region to ensure the solution is continually aligned to the strategic goals and needs of the business.Client DetailsThe client is a Pharmaceutical business.DescriptionSome the roles responsibilities:

  • Maintain user access to systems - adding/deleting/changing users, setting up security and role hierarchy.
  • Day to day administration and maintenance of the CRM system ensuring data quality including but not limited to the preparation of load-files reflecting ratings, POAs, territory alignments etc.
  • Escalate issues to System Specialist Manager and Business Solutions Director where required.
  • Update the business and users of any new solution features via upcoming release notifications (intranet, departmental news etc.).
  • Design, export and analyse monthly reports.
  • Develop, maintain and distribute system user guides and quick reference cards.
  • Monitor provider service reporting and input into service review meetings to ensure continual improvement and service stability.
  • Provide end user training as required.
  • Ensure system configuration meets all local regulatory and compliance requirements.
  • Contribute towards the technical knowledge base to ensure information is shared with the wider team
  • Support the Customer Service Excellence objective by collating and acting upon Voice of the Customer data obtained by feedback and satisfaction surveys.
    • ProfileQualifications:
  • Excellent verbal and written English skills
  • Educated to A level standard/degree standard
  • Project Management qualification/working towards project management certification desirable
    • Experience
  • Salesforce coding experience
  • MUST come from pharmaceutical industry
  • Salesforce cloud configuration and data stewardship experience within the life sciences / pharmaceutical industry is essential
  • Experience in training delivery, especially systems and process training is desirable
  • Experience of working with validated systems is desirable
  • Excellent working knowledge of technical systems essential
  • Intermediate/advanced level of knowledge in Microsoft packages including Word, Excel and PowerPoint
  • Needs to have a friendly and positive attitude who is able to work with cultures
    • Job OfferThe is a permanent position to join a fast moving pharmaceutical business.

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