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Field Support Executive

Cardtronics
Job LocationHatfield
EducationNot Mentioned
Salary23,669 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Field Support ExecutiveHatfield, Salary - £23,669.48 per annum, Permanent Position, 37.5 hours working week:Monday - Friday hours between 7am - 6 pm (1 in 4 weekends with 2 Lieu days)Saturday 8am - 5pm & Sunday 9am - 4pm2 bank holidays per year (days given back in lieu)What is the role of a Field Support ExecutiveAs a Field Support Executive you will be working within a small team with other experienced professionals. The role includes dispatching jobs to our field engineers as well as handling a variety of queries. Some of the responsibilities include making outboundcalls, mailbox management, liaising with various departments, tele-communication providers and field engineers about all aspects of our ATMs.Your role is to put into place a plan of action to ensure the lowest down time possible for any ATM with our field engineering team. With upwards of 1.5 million individual transactions every single day this job is great for people who are able to multi taskand think on their feet.This role requires you to think outside the box and problem solve, escalating to appropriate management where guidance is required. You are required to work as part of a team as well as an individual to ensure that set KPIs are achieved.What will I be doing as a Field Support Executive

  • Provide a personable and professional service, usually under pressure.
  • Handle a wide variety of engineering queries from across the UK.
  • Manage Tickets on the in-house database, ensuring a high level of organization.
  • Processing Adhoc requests, managing resources and work to key processes.
  • Ensuring engineer queries and issues are followed through until completion.
  • Deal confidently with engineering complaints, escalating as appropriate.
Additional responsibilities/training:
  • Diagnose faults and follow correct course of action.
  • Problem solving following processes within a busy environment.
  • Multi-task and make key decisions.
  • Assisting our Customer Support Desk from time to time with taking inbound calls and engaging with our customers.
What Will I Need to Succeed as aField Support ExecutiveThe successful candidate will have a passion and flair for delivering great operational services. This is a developing work environment so a positive ability to embrace change is a must. You will need to demonstrate:
  • Good team player
  • Exceptional verbal and written communication skills
  • A passion for technology and innovation
  • An understanding of technology and experience in MS Office including Outlook / Excel / Word to track work flow, daily tasks and assisting in personal organisation.
  • Excellent telephone manner and communication skills
What benefits do I Get In Return
  • £23,669.48 per annum
  • 22 days holiday, not including Bank Holidays, this rises to 25 after 5 years service.
  • Workplace Pension
  • Fantastic Health Shield benefits such as:
  1. Funding support for dental care, optical care, and physiotherapy sessions.
  2. Health and wellbeing discounts.
  3. Employee Assistance Programme with 24/7 counselling service.
Who Are WeWe are Cardtronics, the global leader in ATM deployment and management. Since our founding, weve been trusted to provide reliable ATM solutions to businesses throughout the United Kingdom, Europe and North America. We employ our substantial scale and innovationadvantages to deliver more transactions to every ATM, to enhance consumer convenience around the corner and across continents, and to enable financial institutions to focus on their customers while we manage their far flung ATM operations.As the worlds largestATM operator, with more than 20,000 machines across the UK and approximately 230,000, globally, we continue to grow our portfolio into new markets through both organic growth and targeted acquisitions. You will be joining at an incredibly exciting time andthe opportunities to progress are defined and achievable.You may not recognise our name but chances are you will have used our ATMs!Apply nowAre you enthusiastic about this job Send us your CV and a cover letter today by clicking on the Apply button and we will get back to you as soon as possible! Before submitting your CV into the recruitment process for this role, please ensure you have readour Privacy Notice which can be viewed via the Cardtronics website.The Privacy Notice sets out how Cardtronics will process any information and in particular any personal data that you provide as part of the recruitment and interview process.In applying for this vacancy through the submission of your CV to Cardtronics,you are confirming that you have read the Privacy Notice and are fully aware and comfortable with how we will use your data in the course of the recruitment process.Equal Opportunity EmployerCardtronics is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment regardless of age, disability, gender, gender status or reassignment, marital or civil partner status, pregnancy, maternityor paternity, race, colour, nationality, ethnic or national origin, religion or belief, including political beliefs and affiliations, or sexual orientation (Protected Characteristics). Cardtronics is committed to creating a work environment free of all formsof discrimination, including victimisation, harassment and bullying, where everyone is treated with dignity and respect.

Keyskills :
Customer SupportFinancial InstitutionsOutbound CallsDelivering Exceptional Customer Service

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