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Workshop Service and Repair Engineer

Exectec
Job LocationHarlow
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Workshop Service and Repair EngineerSalary: CompetitiveHarlow, Essex - free on-site parkingAn exciting opportunity for a Workshop Service and Repair Engineer to join a leading, established medical device / instrumentation design and manufacturing company.The Workshop Service and Repair Engineer will repair and to pre-commission to all types of equipment manufactured and factored by the Company to conform to all current standards.Main duties:

  • Provide telephone and face-to-face support to external engineers, customers and users on technical service and IT issues
  • Alert and provide the latest software versions and protocols to internal and external engineers
  • Provide software and hardware support, including remote access and databases. (PC based IT skills)
  • Pre-commissioning of new and demo stock
  • Repairs and fault finding of Mechanical and Electronic equipment and software products
  • Technical support to the Customer and Internally to sales/field engineers
  • Parts ordering and inventory management
  • Calibration of repaired equipment
  • Dealing with Customer enquiries
  • Liaising with manufacturer for support
  • Following quality procedures to ISO 13485
Key Tasks:
  • To achieve agreed performance objectives and targets as set by management
  • Provide back-up cover for other Field Service Engineers as and when required
  • Provide technical support for customers, sales and service staff
  • Assist Customer Service Co-ordinators with technical queries
  • Complete all Service Centre documentation promptly and accurately
  • Keep Service Centre clean and tidy at all times
  • Carry out inspection of colleagues repairs
  • Assist with the upkeep of demonstration and exhibition equipment, carrying out maintenance and repairs when necessary
  • Maintain a professional image for the company at all times
  • Attend and actively participate in all departmental meetings and participate in both in-house and external training courses to improve product and technical knowledge
  • Carry out training as and when required for colleagues and customers
  • Assist with exhibitions when required
  • Provide on-site technical support when required
  • Carry out additional duties as and when required to ensure the smooth operation of the Service Centre at all time
Qualifications / Skills:
  • HNC / ONC, BTEC, City & Guilds, NVQ in Electronics or equivalent
  • IT skills including excellent networking knowledge
  • Full UK Driving Licence required
Salary Guide: circa £35,000 paLocation: Harlow, Essex with free on-site car parkingPlease bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.

Keyskills :
Servicefault findingrepairMedical devices

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