Training & Quality Assurance Specialist

Job Description

Job Position: Training & Quality Assurance SpecialistSalary: up to £34k depending on experiencePermanent full-time roleBased: Central London or Harlow Essex officeReporting to: Training & Quality Assurance ManagerOur organisationAt Pearson, were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whetherits one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing theboundaries of technology, and each other to surpass these boundaries; we create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small.Our teamThis is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with leading universities across the country, the Pearson Online Learning Services (POLS) teams provideservices including marketing, student recruitment, course content development, training and ongoing student support. As an ambitious and expanding business unit, our team members must respond positively to breaking new ground and be willing to challenge conventionalpractice and to be challenged themselves.Your opportunityWe strive to create an environment that inspires and empowers each individual to achieve to the best of their ability. The Training & Quality Assurance Specialist will play a pivotal role in supporting the Managers and Team Leaders in the Recruitment Servicesfunction through the delivery of group and individual training sessions and the provision of tools and resources to develop core sales skills, expert product knowledge and technical proficiency. The postholder will serve as a subject matter-expert for a rangeof online courses and technology platforms used by B2B and B2C salespeople.Your key responsibilitiesExpectations of the role are varied and individual tasks and projects will be assigned based on the requirements of the managers and team leaders within the Recruitment Services function.Responsibilities include and are not limited to the following:

• Supporting the management team with the induction and on-boarding of new team members and monitoring their early progression.
• Planning and delivering group and individual training sessions to develop contextual awareness, product knowledge and consultative sales skills.
• Creating and updating sales training materials, technical user guides and other content for team training purposes.
• Evaluating the effectiveness of training initiatives through feedback surveys and trends from performance data.
• Monitoring the university news pages and staying up to date with research activity and wider industry trends relevant to the courses in our portfolio.
• Representing the recruitment team as a subject matter expert (for required projects) such as technology implementations and quality assurance procedures.
• Promoting diversity, equity and inclusion as an integral part of the team culture.

Our successful candidateThe following requirements are essential for the role:

• A cover letter included with your CV to demonstrate your achievements in Training.
• Experience of working in a sales environment with a strong understanding of the principles of consultative sales.
• Experience of leading group and individual training sessions, either as a dedicated trainer or in a role that involves training colleagues.
• Excellent verbal and written communication skills with the ability to articulate complex information.
• Proficient user of CRM systems and technology platforms in previous roles.
• Self-sufficient and adaptive in a fast-paced and continuously evolving environment.
• Approachable, enthusiastic and capable of building high-trust relationships.
• Technically proficient and capable of delivering training sessions and creating user guides for our range of technology platforms.

The following experience would be an advantage:

• Educated to Bachelors degree level or an equivalent level 6 qualification.
• Experience of training and/or coaching in a sales environment.
• Experience and confidence in delivering face-to-face and virtual presentations.
• Experience and understanding of B2B sales and pipeline management.
• Experience usingSalesforceLightning.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purposeto help everyone achieve their potential through learning. Wedo that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the worlds leading learning company. Learn more at pearsonplc.com.Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced,opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work.People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.To learn more about Pearsons commitment to a diverse and inclusive workforce, please click here: http://careers/diversity-and-inclusion.htmlPearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: SALESOrganization: Virtual Learning Schedule:</