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Job Location | Harlow |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Hybrid Role - 3 days WFH, 2 Days in the officeAbout PearsonAt Pearson, were committed to a world thats always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whetherits one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing theboundaries of technologyand each other to surpass these boundarieswe create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small.Why work for Pearsons Online Programme Management TeamThis is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with leading UK universities across the country, the OPM teams provide online learning services includingmarketing, student recruitment, course content development, training and ongoing student support. As a start up hungry unitevery member of our team responds positively to breaking new ground, and are willing to challenge current practice and to be challenged themselves.The Student Success Team brief is to deliver best in class student support with the aim of achieving the highest levels of student satisfaction and retention from one module to the next.Our Student Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programmes they work with. As such the team is attractive to those peoplewho want to work in a higher education environment, speak daily with students from around the globe and hear about their very interesting life stories and backgrounds.About The jobHighly organised, you will be someone who enjoys working with people in a customer service/support capacity in a commercially focused environment. You will demonstrate a great customer service ethos, be an effective team player and be keen to achieve retentiontargets whilst delivering outstanding student support to 200+ students. Right now is a fantastic time to join our fast-growing Pearson family, especially as this position is linked to many important and exciting business projects!Key Responsibilities: