Quality Assurance Audit Officer

Job Description

RESPONSIBILITIES:As the QA Audit Officer, you will work under the supervision of the QA Deputy Manager.To evaluate aspects of BHCS quality assurance processes if they are robust and compliant with relevant commissioning authorities & reporting bodies, and the company’s governance procedures to improve and maintain quality care in our service.To ensure your work space and surrounding environment is always kept clean and tidySpecific duties for this role will be:

• The auditing of care records (reporting) used in delivering quality care to our service users in the community
• Performing, documenting and reporting evidential audits
• Complete the investigation process following incidents as follows:
  • Perform 1-2-1 supervision / investigative meetings
  • Spot checks, competency assessments, appraisals
  • Complete initial report
  • Report findings to the QA Deputy Manager/ Registered Manager
• Liaising with and reporting to Senior Management to ensure compliance to BHCS governance procedures ( what went so well, what did not go so well, action plans & review/impact of actions completed)
• Monitor and Log all observations and feedback received by maintaining Document Library, including reviewing and updating senior management by completing audit reports and month end reporting for the QA Deputy Manager
• Contribute towards effective and robust staff & clients monitoring system through
  • Reviewing all care records completed by staff according to company policy
    • Care notes, MAR Charts, Incident Forms, Nutrition and Hydration forms, Turning Forms, Vital Statistics from - Temperature Forms, BP Forms and Pulse Forms, Pressure Area Monitoring Forms
    • Body Maps review, Stool Charts, And any other relevant reporting forms used in our care delivery business, Safeguarding Policy of the company including making referrals, feedback and updates to Senior Management team for appropriate actions to be taken
• Keeping a record and reporting to line manager the monthly KPI’s in relation to audit outcomes, actions taken, reviews of actions taken to assess impact of initial outcomes and findings
• To support QA department in completing service user surveys / feedback through

o Telephone surveys as directed by line manager according to company policy.o Complete the Service User Questionnaire arrangements e.g. printing & posting documents including receiving the post on behalf of line manager and processing onto a control spreadsheet for analysis.o To provide planned/unplanned care to service users in the event of an emergency staffing situation and work on a rota system on standby during weekends and evenings.o Liaise with all Service Users regarding assessment and care planning, and review requirements and arrangements.Primary Responsibilities:

• Develop and maintain positive relationships with Carers’ through, Fair & Effective communications (phone calls, meetings, & written communications) in rectifying any issues of concern highlighted by a robust audit process.
• To oversee the audit process and report on KPI’s and targets monthly
• To collect care records from service user homes according to company policy
• To keep line manager updated at all times and record achievements and successes.
• To ensure the company’s care service is Safe, Effective, Caring, Responsive and Well led & continuously meeting the needs of our clients and the overall business through person centred care core values
• To monitor and understand concerns and compliments raised through daily tasks, touch points and communications with both Carers’, Clients and their families including staff from commissioning authority (Social Workers, GP, Physio Therapist, DN etc)
• To maintain accurate Client and Carer records on Electronic System ensuring all follow-up arrangements are delivered responsively.
• To complete the auditing of all Client Activity Logs and Medication Sheets (MAR’s)(All relevant Paperwork completed by care staff including care plans where necessary).
• To check and confirm care is being delivered that meets or exceeds the Client requirements and any compliance or training needs highlighted are acted upon, passed on to line manager for immediate action
• To check that follow-ups highlighted by the audit process are being implemented correctly with positive outcomes for both service user and the company
• Liaising with the QA Deputy manager to ensure all standards are met, e.g. To ensure that we are compliant with CQC requirements through the company’s internal audit process.
• Participate positively in Daily Hand overs and team meetings.
• Reporting to QA Deputy Manager on KPI’s and targets of the Audit section within the quality assurance department.
• Maintain confidentiality at all times for all Blossom Healthcare Solutions Information, including Client, Carer & office data.
• Secondary Responsibilities:

• Attend Meetings/Road shows & other networking events as and when required.
• Answer each incoming call in a friendly, professional and knowledgeable manner, log information on data base, pass on relevant messages by email only and ensure all tasks are completed.
• General Office duties as required including administrative support when required.
• To provide care to clients when necessary
• To understand and monitor health and safety in the workplace and in the field.
• Promote BHCS as and when appropriate