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Operational Business Analyst

Motability
Job LocationHarlow
EducationNot Mentioned
Salary38,000 - 43,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Salary - £38,000 - £43,000About the roleWorking within our continuous improvement team, this crucial role works between our operational and IT teams to identify, develop and implement business system solutions that improve the service we provide to our customers and the experience of our internalcolleagues.What youll be doing:

  • You will work alongside operational managers to understand their plans and challenges and identify the systems solutions they need.
  • You will develop requirements documents and identify what is a "must-have" or a "nice-to-have" so that expectations are managed from an early stage.
  • You will project manage end-to-end system related changes - from developing business cases and implementation plans through to making it all happen and then understanding how we could have done it better.
  • You will work closely with IT project managers and developers to plan and implement key system changes into operational teams.
  • You will drive a focus on ensuring our systems are accessible and fully compliant with regulations such as GDPR.
  • You will manage a multitude of internal and external stakeholders - ensuring everyone is kept engaged and up-to-date.
What will make you great in this role (Optional)
  • To excel in this role you will be a natural collaborator, comfortable in involving people in finding solutions and managing stakeholder expectations.
  • You will be calm under pressure and always looking for a practical or innovative solution to a problem.
  • Your ability to explain technical aspects to non-technical colleagues will make you the go-to person for all system related issues.
Your experience: Must haves:
  • One of our core systems is Microsoft CRM Dynamics 365 - experience of working with this system, including cloud-based versions, would be hugely beneficial.
  • Experience of project managing system related changes.
Nice to haves:
  • You will have an understanding of recognised best practice techniques and frameworks for use in business analysis and Project management.
  • You will have the ability to prepare and interpret flowcharts, schedules and action plans, with a grasp of statistical information.
Reporting lines and relationships: Reports to: Continuous Improvement ManagerKey relationships: Head of Operations, Operations Managers, Head of IT, Project Managers, IT System DevelopersExtra information:
  • Motabilitys office is based in Harlow, Essex.
  • As an organisation we offer family-friendly working arrangements which can be discussed as part of the application process.
  • We also value diversity of thinking so that we can develop solutions to meet a diverse range of problems.
  • As a charity focused on enhancing the lives of disabled people we would particularly welcome applications from those with lived experience of disability who can bring an invaluable perspective to the work that we do.
Benefits WHAT MOTABILITY CAN OFFER YOUA career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes; Holiday - 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years service Health and Wellbeing - We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with ourdedicated mental health first aiders you will have support and understanding from your colleagues. Family Friendly - We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary. Diversity and Inclusion - We value everyones unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation,disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year. Celebrating Success - We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year. Our culture - In the Motability office we "dress for our day", its an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transportto reach us and there are plenty of free hot beverages for when you arrive. Pension - Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%We are a disability confident employer, feel free to make us aware of any reasonable adjustments you might need.Due to the number of applications we will only contact those candidates who are successful.

Keyskills :
OperationsexcelCustomer serviceprojectsBusiness analysissystem

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