Customer Services Assistant Mark Hall Library

Job Description

Please note that this position is a part time role, offering 18.5 hours per week and is offered on a Fixed Term Basis for a period of 6 months.Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. Were immensely proud of our flexible working options. To welcome all library customers and identify their individual needs, actively seeking to meet those needs to provide a quality service and to enable customers to make full use of the facilities available. To interact with customers throughout their visit as appropriate. Face to Face Service provides a customer focused service through the existing library locations across Essex. Face to Face Services also specifically includes Registration, Library and Coroners Service responsibilities. Role specific accountabilities:* To provide assistance, support and instruction to customers using information communications technology (ICT) equipment and software. * To answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion. * To oversee, and provide customers with guidance in, the use of self-service equipment. * To comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role. * Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities. * To assist with promotional activities (both inside and outside the library), marketing and display work, and to contribute to the achievement of agreed targets for income generation. * To assist in the compilation of statistical returns, and any other general administrative duties. * To act as keyholder, lock and unlock, as necessary. * To contribute to the local delivery of the Service Plan. * To be responsible for self-development, and to participate in training and development. * To assist in the compilation of statistical returns, and any other general administrative duties. * To act as keyholder, lock and unlock, as necessary. * To contribute to the local delivery of the Service Plan. * To be responsible for self-development, and to participate in training and development. * To carry out other such duties as may be required. * Ability to work flexible hours, including some evenings and some Saturdays * Ability to undertake the physical aspects of the job, including shelving and counter Qualification certificates should be brought to interview. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. We seek the best talent from the widest pool of people as diversity is key to our success. If you have any queries regarding this role, or require anything further, please contact the Resourcing Team on . Required skills

Library

Customer services

library assistant

librarian

Keyskills :
Library Customer services library assistant librarian