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| Job Location | Harlow |
| Education | Not Mentioned |
| Salary | £24,000 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Customer Services - can be three days home based and two office based!UK leading company with a massive online presence are looking to recruit an experienced customer professional able to provide service and mediation in complaint cases. A varied role with on the job training and career progression.The RoleProviding excellent attention to each caseLiaison with two parties to resolve a complaintBeing aware of company policies and procedures (training given)Responding to new queries and ongoing queriesResponding to emails and sending out correspondenceRemaining impartial to supplier and customer disputeWorking to SLAs and KPIsAttending meetings with your line manager to update on issuesPreparing own emails and correspondenceSkills and ExperienceEssential skills is the ability to provide an excellent level of customer supportBe adept with MS Word and Excel and ideally a CRM systemAble to multi task and work to deadlines and a team playerAlong with your application please let us know the best time to contact you via phone - if you are successful and have the experience we are looking for regarding this role we will do our best to contact you within 48 hours. Due to volume applications wecan only contact those candidates we believe have the relevant skills suited to the particular so unsuccessful candidates will not be contacted, however we do hold all cvs on file and should further suitable roles be available we will contact you again. Bysending your cv to Newman Office Personnel you are agreeing to Newman Office Personnel representing you with this role and putting your details forward to our client.Job Type: Full-timeSalary: £25,000.00 per year
Keyskills :
Complaint InvestigationsCustomer Service