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Senior Tenancy Services Manager

Homes for Haringey
Job LocationHaringey (London Borough)
EducationNot Mentioned
Salary£53,544 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Salary: PO8 - £53,544Location: Haringey, North LondonContract: 6 months (fixed term)Hours: 36 hours per weekAbout the roleWe are offering an excellent opportunity for a Senior Tenancy Services Manager to work closely and effectively as part of the tenancy management team. The role involves providing a model of first-rate leadership behaviour to achieve service excellence, driving forward continuous improvements, developing policies and process, to create a modern service in response to the organisation’s requirements.The role requires an expert in tenancy management and tenancy law which will be used to review and advise managers on complex matters, review current policies in place and implement and recommend changes that reflect new ways of working, best practice and legislative changes. You must be able to proactively review and ensure that all team complaints and responses to Ombudsman queries are effectively managed, learning developed and complex casework resolved in a timely manner working across teams to introduce new ways of working that adequately prevent re-occurring problems.About youYou will have a strong track record in staff and team management, including nurturing and developing motivated teams and, delivering service objectives / plans based on performance management principles. You will also have experience in leading on and implementing a customer focused approach and social housing, The ideal candidates will be self-motivated and proactive, displaying ambition and commitment to service excellence, demonstrate an ability to achieve improved performance, particularly in relation to recognising and meeting customer needs, excellent organisational and planning skills and the ability to deal effectively with competing demands.You will be ensuring that IT packages are fully utilised to effectively monitor and ensure the provision of accurate information, analysis and progress reports and SMART improvement strategies. You must have the ability to organise staff in the field using mobile technologies, in order to contact difficult to reach tenants and to improve the digital capabilities/awareness of all residents.Key Responsibilities and outcomes

  • To be an expert in tenancy management and tenancy law and use this to review and advise managers on complex matters, review current policies in place and recommend changes that reflect new ways of working, best practice and legislative changes and assist HfH to develop a first class service.
  • To make a positive impact across tenancy management, leaving a formal framework that ensures improvements in tenancy service and ultimately tenant satisfaction, here possible linking these processes to a quality management framework.
  • To proactively review and ensure that all team complaints and responses to Ombudsman queries are effectively managed, learning developed and complex casework resolved in a timely manner working across teams to introduce new ways of working that adequately prevent re-occurring problems
  • To create and implement new processes that ensure excellent customer service, providing support and training to officers to fully equip them to embed these processes, and working with managers to consider the capability of officers, taking steps to address capability needs, including where appropriate performance management action.
  • To develop effective links and work collaboratively with a wide range of key partners, stakeholders, internally and externally to understand their expectations of the service and build changes to policies and processes that better reflect the current climate making sure to future-proof new processes
    • Key Knowledge
  • Up to date social housing law and regulatory compliance
  • Ability to work with colleagues at a senior level to develop cross cutting issues to improve the joined-up delivery of services
  • Ability to achieve improved performance, particularly in relation to achieving excellent services to customers
  • Ability to analyse information, situations and issues and produce effective and pragmatic solutions
  • Excellent organisational and planning skills. Ability to deal effectively with competing demands
  • Excellent interpersonal skills and ability to inspire confidence and respect internally and externally
  • Significant communication skills, particularly in motivating, influencing and persuading others
    • About us Homes for Haringey is a fully fledged Arm’s Length Management Organisation (ALMO) of the London Borough of Haringey. We are firmly committed to working collaboratively toward building a spirit of team working and a supportive one culture in which innovation is encouraged and individuals can thrive. We are committed to developing our employees and provide a wide range of learning and development opportunities, flexible working, generous leave entitlement, and access to the Local Government Pension Scheme.You will need to provide a CV and a Supporting Statement to be considered for this vacancy.The closing date for completed applications will be Monday 13th July.•Contact: Amari Laviniere or Sunny Rana•Job ID: REF-1G-PDU2KPJ Required skills
  • Government
  • Performance Management
  • Quality Management
  • Team Management

    • Keyskills :
    Government Perfmance Management Quality Management Team Management

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