IT Support Apprentice

Job Location	Hanham
Education	Not Mentioned
Salary	14,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Employer description:2c Services are a Private Cloud Hosting Company who provide IT systems and support to external customer.Overview:We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.Main role / Responsibilities [will include but not be limited to]:

First point to contact via phone or email to customers
Ensure that requests for assistance are responded to in a timely manner according to agreed SLAs
Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
Undertake any work as required by a busy IT Support team

Desirable skills

Customer Service skills
Good telephone manner
Good verbal and written communication skills

Personal qualities:

Team player
Ability to remain calm under pressure
Motivated to learn

Entry requirements:You need to have 5 GCSEs:

Maths and English (or equivalents) at grades D or above
3x GCSEs grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxWorking week:Monday to Friday, 8am5pm - 1 hour lunch,40 hours a week.Company perks:

25 days, plus Bank Holidays
Office is closed for the Christmas Period
Free onsite parking

Future prospects:

Progression within the Service Desk to 2nd Line Support.
Gain Microsoft Qualifications.

Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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