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Head of Region

Thames Water
Job LocationHampton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About the role:Please note this role can be based out of our sites in London.Within this role, you will be accountable for developing, leading and executing the business plan within your region and driving operational performance through your Field Operations Team to ensure all activities are delivered in a safe, timely and efficient manner.You will be responsible for ensuring continuity of our essential services; managing operational emergencies and ensuring that work is undertaken safely whilst maintaining excellent service to customers and the communities we operate in.You will be accountable for proactive management of your business region, through forward looking planning and recommending improvements on critical issues and priorities. This role covers 4 main accountabilities:Health and Safety

  • Ensure Health and Safety requirements are met for activities taking place within the region.
  • Continuous monitoring, investigation, and improvements for defects, near misses and incidents which occur within the region.
  • Developing a behavioural safety mindset and culture.
    • Operations
  • Accountable for customer and network outcomes in the region – ensuring all resources are available to deliver required work, both planned and reactive, at the efficiency and quality required, including co-ordination of resources across areas within their region.
  • Accountable for the governance of operational grip to drive these outcomes.
  • Responsible for highlighting and feeding back issues identified with assets – enabling asset registry to be updated – and providing input to Head of Water Networks to help define longer-term asset management plans, including securing the necessary funding within their region to support network improvements to minimise network risks and customer impacts.
  • Accountable for supplier performance and delivery of the work to ensure it is consistent with agreements and operational metrics outlined in the contract, and resolving any contractual disputes.
  • Accountable for management of customer complaints, and improving customer experience within the region, working with customer team, systems operations and asset management to resolve customer issues.
  • Validate, promote, and prioritise regional continuous improvement activities.
  • Accountable for ensuring the demand forecast is met for the region.
  • Co-ordination of technical fix and customer support activities for high-level reactive events as defined within incident management framework.
  • Role model the development and sharing of best practise solutions and proactively champion the culture of a learning organisation.
    • People
  • Ensuring the employees within the region are fully trained with the right skills and competency.
  • Ongoing development to create a high performing team including coaching and mentoring of team and role modelling appropriate behaviours.
  • Actively embed a high performance and customer focused culture and appropriate behaviours
  • Responsible for creating an environment of continuous improvement and 2-way communication by ensuring feedback from the team and the business is acted upon.
  • Accountable for overseeing the performance management of direct employees within the region.
  • Leading by example in line with Thames Water Value and behaviours.
  • Fulfilling all elements of the people manager objective as outlined in Thames Water’s PDR process
    • Finance
  • Manage the budget for the region and ensure spending is kept to plan and aligned to capacity plan.
  • Monitor and challenge the contractor to deliver at lower costs whilst maintaining performance outcomes.
  • The full commercial accountability for all operations – ensuring all spend in region provides value.
  • Fulfilling all elements of the cost centre manager objective as outlined in Thames Water’s PDR process
    • To be successful you will have the following skills and experience:
  • You will possess excellent leadership experience, engagement, capability and vision.
  • Demonstrated ability to positively influence, negotiate and work collaboratively with all levels of an organisation to achieve improved business outcomes across a large geographical region.
  • Experience in leading a team through a significant period of change.
  • Previous experience in managing contractor relationships.
  • Proven track record of delivering and driving a culture change, and in developing a high performance and customer focussed culture.
  • A strong coaching capability
  • Experience of working within a regulated environment.
  • A strategic thinker with strong commercial acumen.
  • Continuous Improvement / LEAN / Six Sigma exposure would be beneficial.
  • Previous responsibility of managing a budget is essential.
  • A NEBOSH qualification is desirable, as is knowledge of the Road and Streetworks act.
    • What’s in it for you:Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, and 26 days holiday rising to 30 with length of service. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. This role can be offered on a full-time or part-time basis.About us:Thames Water is the UK’s largest water and wastewater company.Together, we’re building a better future for our customers, our region and our planet. Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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