Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Support

Brook Street
Job LocationHampton Hargate
EducationNot Mentioned
Salary11.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Brook Street have a fantastic opportunity for someone who is passionate about customer service and who loves to maintain and build relationships with clients to join their ever-growing team in Peterborough on a temporary to permanent basis.As a Service Helpdesk Agent, you will be answering incoming calls and emails from customers/clients and accurately recording their incidents onto the internal system.You will provide a single point of contact to the customers/clients and ensure that incidents are fully managed from initial logging through to resolution.You will receive full training and inductions upon starting your new role here and one of the key elements from this company is you feel valued, supported and able to grow and progress.Benefits:

  • On-Site Free Parking
  • Frequent Snack/Lunch Vans
  • Flexible Working Environment
  • Growth And Progression
Additional Information:1. Working Days: Monday-Sunday (7.30am-8.00pm)2. Working Hours: 7.5 hours per day with OT paid at time and a half3. You receive your rota 3 months in advance with an alternation of weekend work (on average working 1 in 4-6 weekends)4. Salary: £11 per hour + holiday paySome of the main duties you will be responsible for:
  • You will be updating incidents logged on the Incident Management System
  • You will be proactively keeping customers/clients informed regularly on their incident or request status
  • You will be required to escalate incidents where a first-time fix is not possible to the relevant resolver group
  • You will need to escalate any potential service issues with your Team Leader/Service Desk Manager
  • You will be able to work with 2nd Line Analysts/Customer Resolver Teams to understand issues and resolutions and increase knowledge within the business to enhance your skill set
Relevant Experience/Qualifications:
  • Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround
  • 1st line experience would be preferred as this is because the customers you will manage are technically orientated and will require an understanding of Windows 10, Office 365 and ticketing platforms
  • Ability to prioritise and handle multiple assignments at any given time
  • Highly organised with excellent time management skills and attention to detail
If you would like to know more about this amazing opportunity, please call Clare @ Brook Street on or simply, apply now!

Keyskills :
call centrehelpdeskcustomer servicedata entry

APPLY NOW

Service Support Related Jobs

© 2019 Naukrijobs All Rights Reserved