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| Job Location | Hammersmith, London |
| Education | Not Mentioned |
| Salary | £230.00 - £350.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
OVERVIEWWe are a dynamic and forward-thinking organisation committed to creating safe, sustainable communities where residents thrive.As the Neighbourhood Services Manager, you will play a pivotal role in leading our Neighbourhood Services team to deliver exceptional service and enhance resident satisfaction.Key Responsibilities:Strategic Leadership: Develop and implement business and service improvement plans to achieve corporate goals and targets. Provide strategic direction to ensure effective neighbourhood management and reception services.Team Management: Lead, motivate, and develop the Neighbourhood Services team, setting clear objectives, providing regular feedback, and fostering a culture of continuous improvement.Operational Oversight: Oversee day-to-day operations, including reception services, building management, void management, and back-office administration. Ensure compliance with health and safety regulations and tenancy/lease terms.Customer Focus: Deliver high-quality, responsive services that meet residents needs and enhance satisfaction levels. Champion equality, diversity, and resident involvement in decision-making processes.Performance Management: Monitor performance metrics, identify areas for improvement, and implement strategies to enhance service delivery and efficiency. Regularly report on key performance indicators.Stakeholder Engagement: Build and maintain effective relationships with stakeholders, including internal teams, external partners, and community organizations, to deliver joined-up services and drive continuous improvement.Budget Management: Manage budgets effectively, identifying opportunities to reduce costs and improve value for money. Assist in budget planning and oversee procurement processes.Innovation and Improvement: Champion innovation and creativity in service design and delivery. Proactively identify service weaknesses and implement changes to drive performance improvement.ABOUT YOURequirements:- Proven experience in a managerial role within local government or a related field.- Strong leadership and team management skills.- Excellent communication and stakeholder engagement abilities.- Sound knowledge of housing management, health and safety regulations, and relevant legislation.- Demonstrated ability to develop and implement strategic plans and drive performance improvement.- Budget management experience and a focus on value for money.- Commitment to equality, diversity, and resident engagement.Application Process:To apply, please submit your CV outlining your suitability for the role.