Support Coach for Management Qualifications

Job Description

Working for Keystone Founded in 2005, weve got plenty of experience with providing successful training, coaching, and development solutions in the private and public sectors. Our client base includes many well-known names across a range of industries, giving us security evenin challenging economic times. We work with employees and also leaders at all levels, giving them the skills and confidence to make a difference within their organisations.We create and deliver development solutions in many areas, including leadership and management, coaching, equality and inclusion, mental health, behavioural safety, interpersonal skills, business consultancy and strategic planning, business development,theatre-based learning, and talent management. Were an approved Centre with ILM, Chartered Management Institute (CMI), and NCFE, as well as being an Approved Training Organisation (ATO) with CITB. Our suite of qualifications from these awarding organisationsis a key part of our client offering, giving their managers new skills and credentials to further their career prospects.Were focused on sustainable growth and constantly scan the horizon for the sort of opportunities where we can really help to drive our clients performance and results. Our values and customer service standards mean we enjoy a significant level of repeatbusiness and referrals, as well as attracting new clients through our high-quality provision and strategic partnering.Our culture is fast-paced, yet supportive and friendly. As a remote team from the very beginning, we know the importance of connecting and thriving together with regular virtual team meetings, face-to-face team socials, and plenty of 1-2-1 contact and support.Were actively seeking to increase the diversity of our team and welcome contact from people who can bring different lived experience and perspectives to the role. The role Reporting to the Quality Assurance Manager, you will provide high-quality tutorial support and assessment for learners undertaking ILM and CMI leadership and management qualifications at Level 2 and Level 3.We will develop you to eventually provide training, tutorial support, and assessment at Level 4 and Level 5, and also in other subject areas such as Coaching and Equality.We are confident that the right candidate will gain a huge sense of achievement from supporting leaders and managers to achieve their qualification, progress at work, and lead their teams in a way that delivers benefits for everyone. Key responsibilities

• Uphold the Keystone values at all times.
• Deliver awarding organisation mandatory inductions, both virtual and face-to-face.
• Register learners onto their qualification via the awarding organisation portal.
• Provide individual and group tutorial support to learners via support calls and meetings, offering advice, guidance, and subject matter tuition.
• Mark written assignments.
• Conduct and record Professional Discussions as an alternative to written assignments.
• Create assessment plans and alternative assessment methods in line with assessment criteria to meet awarding body requirements and learner needs.
• Work closely with our associate trainers as a subject matter expert to ensure their delivered programme content is aligned with the awarding organisation requirements.
• Manage the attendance tracking and progress recording for all your learners.
• Attend virtual and face-to-face client review meetings with the Keystone account manager to provide progress updates to clients.
• Support the Keystone Quality Assurance Manager with quality assurance and compliance processes, procedures, and audit preparation.

Minimum experience and qualifications Additional or higher-level qualifications in relevant subject areas such as management at Level 5, coaching at Level 3 or Level 5, Equality at Level 4 equivalent, and Internal Quality Assurance will attract the higher end of the salary band.

• Occupational competence in management at Level 3 or higher.
• An assessor qualification.

Skills

• Ability to communicate effectively and appropriately with a variety of people whilst maintaining professionality regardless of the method of communication - phone, online meeting, email, face-to-face, or letter.
• Excellent interpersonal skills including awareness of personal impact on others and ability to work effectively as part of a remote team.
• Proficient using all functions within Microsoft Office 365: Word, Excel and PowerPoint.
• Ability to work alone, maintaining focus and pace.
• Ability to plan ahead, manage tasks, and meet competing deadlines.
• Excellent time management and organisational skills.

Other requirements

• The role is home-based.
• Requirement to attend internal and external meetings as needed.
• Willingness to travel UK-wide, including Northern Ireland.
• Right to Work in the UK.

Benefits

• All work equipment (computer, printer, mobile, accessories, office consumables) supplied.
• 25 days holiday per annum + bank holidays.
• One wellbeing day per annum.
• One day off for birthday per annum.
• Discretionary additional paid time off over Christmas break dependent on business needs and team coverage.
• Private health insurance.