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| Job Location | Halesowen |
| Education | Not Mentioned |
| Salary | £36,000 - £40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Jonathan Lee Recruitment are working with the UK entity of a global engineering organisation who are looking to hire an IT Support Coordinator. The role reports into UK and Ireland IT Manager and is a multi functional IT Support focused role as part of asmall team. This is an onsite role based out of their Halesowen office.The IT Support Coordinator will work within our clients IT team as part of a dedicated IT support function for their business. A significant amount of time will be dedicated to supporting UK-based sites. As part of the role you will also be involved inthe support of many projects and coordinate other IT activities such as asset management, building PCs and rolling out windows 11. The main responsibilities and duties are:• Coordinate IT support, activities and projects for all UK businesses.• Work closely with business customers and facilitate their business IT demands.• Deliver IT support across a variety of platforms and infrastructure.• Manage process implementation and improvement.• ‘PC Build and Delivery’ to end users.• IT Asset and Hardware Management.• Order Management and processing of order through a web portal.• External vendor support.• Support end user adoption of the Office 365 platform and promote O365 features, new releases (such as Teams Rooms) and changes through various communication channels.• 2nd line hardware and application support to users in the UK and Ireland. Manage incidents throughout lifecycle in ServiceNow.• Liaise with 3rd party suppliers to report hardware faults and arrange repair where required.• Deployment of Windows 11.• Support with Identity & Access Management.• Project IT Support: Provide application and hardware support to globally dispersed project resources.To apply for this IT Support Coordinator position, you will need to be an established 2nd line level engineer with a good focus on delivering a high level of customer services in IT support services. You will also require the following: