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| Job Location | Halesowen |
| Education | Not Mentioned |
| Salary | 22,000 - 26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
About the Company Manufacturers and suppliers of components and assemblies for use within a variety of industries and sectors. Over 40 years of knowledge and experience of offering a wide range of processes and manufacturing techniques.Duties of IT Support Analyst Be the first point of contact for all support requests across all sites. Maintain, monitor and administer all computer networks and related computing environments including, but not limited to, server and computer hardware, business systems software, productivity applications, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor and maintain email applications or virus protection software. Implement, Plan and coordinate security measures to protect all company IP, data, software, and Hardware. Undertake any other reasonable duties as requested by your line manager on a permanent/temporary basis.Requirements of IT Support AnalystEssential experience/knowledge required: Microsoft Server 2008/2012/2016o Active Directory, DCHP, GPO, DNS, WSUS, High Availability, DFS, NLB, FSRM Microsoft Exchange / Office365o The administration of Users, Groups, and Mailboxso Office365 configuration and administration Microsoft Desktop Applicationo Windows 11/10o Microsoft Office365 suite Software deploymento Windows Deployment Services, Microsoft Deployment Toolkit, PDQ Deploy Solid understanding of Hardwareo Desktop/Laptopo Servero Network Switcheso Wifi APo IP TelephonyDesired experience/knowledge but not essential: Microsoft Dynamics 365 Microsoft SQL Server administration Cloud-based solutiono AWS, Azure Virtualization technologieso Vmware, ESXi, vsphare, hyper-V Mobile device management Security technologieso MacAfee AV, Sophos AV, EFS, Bitlocker, Sophos XG firewalls or any firewall technology Good understanding of Networking hardware and Protocolso VLANs, routing, SNMP, TCP, FTP, HEEP, ARP, ICMP, NAP, IPSec, wifi and LTEo Firewalls, switches (HP or Cisco), wifi APSkills and aptitudes required: Minimum 1-3 years experience in providing IT support to end-users Good customer service Demonstrated analytical, problem-solving, diagnostics and troubleshooting skills Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, and skills.Benefits of IT Support Analyst Very competitive salary DOE and qualifications Monday to Friday 35 hour working week Company sick pay scheme
Keyskills :
problem-solvingIT support to end-users Networking hardware and Protocols Analyticaldiagnostics and troubleshooting Mobile devices