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Job LocationHalesowen
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Technical Internal SalesHayley Group is the largest independent distributor of engineering products and consumables in the United Kingdom. The group currently employs over 900 people, who continue to be a cornerstone of the business and are fundamental to providing industry-leading customer service.As a business, Hayley Group continues to grow, going from strength to strength, and establishing themselves as one of the UK’s leading players within the industrial supply industry. This enables them to provide the scale and depth of offer required to fulfil the largest and most complex of supply agreements.With over 50 branches across the UK, Hayley Group continue to invest in their branch network, to ensure they operate close to their customers. They provide access to stock, services and technical personnel that their customers can rely on to maintain their operations.Job Title: Technical Internal SalesLocation: Hayley Fluid Power, Halesowen, B62 8TPWorking Hours: 40 hours per week Monday to Friday (Additional working hours may be required)Purpose: We are currently seeking a professional and competent individual for a technical internal sales role. The successful candidate will assist in projecting a professional company image through telephone interactions, by undertaking a multi-tasking role which encompasses customer communications (in-bound and out-bound); promotion and profitable sale of goods across the product range; providing supply-chain solutions to customer requirements across the sales cycle; face-to-face interaction with customers on the Trade Counter.Objectives: Customer satisfaction/profitable salesMain Duties & Responsibilities

  • Efficient response to incoming phone enquiries and orders
  • Prospect and pursue new business opportunities, using out-bound sales techniques
  • Achieve profitable sale of goods across the product range, up-selling/cross-selling as appropriate
  • Build rapport with customers, establishing credibility when providing product and service information
  • Prompt follow-up on customer enquiries that cannot be immediately resolved
  • Prepare quotes, bids and tenders in response to customer requirements
  • Utilise the Hayley Group’s bespoke IT system to accurately identify, source and price items, as well as record enquiries and orders
  • Undertake ad hoc purchasing tasks and liaise with Group Purchasing/Branch Support
  • Work with management/colleagues to identify improvements to services and products
  • Research and source solutions using the internet and the Hayley Group bespoke IT package
  • Resolve customer invoice queries, liaising with the Hayley HQ Accounts team as appropriate
  • Sales and purchasing admin support as required
  • Take personal responsibility for timely and accurate fulfilment of customer requirements
  • Help to compile and manage a preferred supplier directory
  • Undertake other similar or associated duties as may be assigned to you
  • Skills & Requirements
  • Desire to succeed in a sales environment/previous experience of achievement in a similar role
  • Ideal candidate will have relevant product knowledge of engineering consumables
  • Willing and able to learn about and support new products
  • Proficient in basic computer applications
  • Professional level of verbal and written communication skills, as well as good numerical skills
  • Customer focused, driven to provide consistently high levels of service
  • Margin-aware, flexible and a strong team player
  • On offer is a competitive salary and benefits package commensurate with experience.To apply for this role please send your CV via this jobsite.Please note that your CV will be forwarded to Hayley Group who will be in touch with you directly if they are interested in pursuing your application.

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