eCommerce Manager

Job Description

Focused on the UK and North America, but operating across the globe, we need a positive and energetic eCommerce Manager, to drive our online growth, brand awareness and product listings on our flagship D2C / B2C (Direct to Consumer) websites.BASIC SALARY: £55,000 - £60,000BENEFITS: Bonus Pension 25 days holidayLOCATION: Hackney (London) - Remote/Hybrid working availableJOB DESCRIPTION: eCommerce Manager / eCommerce Trading Manager - Adhesives / RetailCan you spend your days optimising our D2C / B2C on line presence, in multiple languages, creating and utilising performance marketing tools and ensuring that we increase our brand and product awareness Do you have a huge appetite to grow, excellent attentionto detail and a passion to include as many people as possible on our mission to beat the throwaway cultureWe need someone who can manage the growth, demand, forecasting, optimising, and reporting of our direct-to-consumer sales performance.In addition you will be responsible for: The entire end-to-end digital customer experience across direct platforms CRO, CX, SEO, paid and social search, affiliates, and the acquisition and retention of direct customers Leading a small team and our performance marketing agency in support of D2C/B2C sales Taking technical ownership of the company flagship website including the CMS, checkout, language versions, customer database, and ongoing maintenance Managing the internal product development roadmap, lead continuous development of the platform and/or review of the sites (English/German/French) Working with our parent company product team, to support any of their D2C/B2C needs on our site All D2C analysis, A/B testing and reporting requirementsPERSON SPECIFICATION: eCommerce Manager / eCommerce Trading Manager - Adhesives / RetailYou will have an entrepreneurial spirit and boundless enthusiasm and positivity, for both the mundane tasks and the big opportunities.You will also have: D2C/B2C eCommerce experiencean excellent working knowledge of eCommerce trading, and sales planning/forecasting management to defined targets. Some exposure to logistics and fulfilment demands is needed. CRO experience is essential Solid experience of various CMS platforms, managing development teams and project management skills. UX / CX optimization experience is essential. Customer centricdemonstrable customer-centric orientation is needed, possibly with experience of CRM, retention programmes or loyalty schemes. A working knowledge of customer data management and GDPR guidelines is essential. Marketingstrong performance marketing experiencepaid and organic, is needed. Merchandise planning and management - small-assortment experience preferred.THE COMPANY:We innovate, we are growing, and our mission is strong. Were just getting started! Currently in partnership with an international manufacturing group, one of Europes market leading manufacturers of adhesive solutions for a variety of industrial and commercialuses, we will: Value your opinion and give you the autonomy to maximise the role Offer genuine potential to be part of something exciting and innovative Welcome you into a small but passionate team. We work hard, and are recognised for our product, brand, and operationIt is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Retail, Adhesives, chemicals, B2C, D2C, Business to consumer, Direct to Consumer Sales, Marketing, eCommerce, Digitalmarketing, Web Manager, eCommerce Development Manager, Online Sales Manager, Industrial Sales, eCom,INTERESTED Please click apply. You will receive an acknowledgement of your application.Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.REF: MT16679, Wallace Hind Selection