Language Testing Operations Coordinator

Job Description

Language Testing Operations CoordinatorJob Type:Part Time 20 hours per week (with some weekend/evening work)Location:Greenwich, LondonSalary:CompetitiveOur client is a private education company committed to creating life-enhancing experiences for students worldwide. Since 1991, they have grown into a global force in international education, helping more than 50,000 students every year further their learning.The RoleLanguage Testing has become a cornerstone department for the company, and with continued growth their operational and academic capacity needs to increase. This role will oversee the daily tasks required to ensure high-quality delivery to both students andpartners, while forming part of the development group to continue our drive to improve both test engagement and usage.The role requires an individual who is self-motivated, creative, and willing to contribute ideas to the wider team. It will require great interpersonal skills, and the ability to speak to stakeholders at all levels, from students and peers to agents andTest Centre Staff.Operational Duties

• Coordinate the day-to-day operational running of ELLT Global (English Language Level Test Global) including managing the ELLT Portal back office (admin pages).
• Liaise with Test Centre Coordinator staff to confirm Test Centre availability and the management of test bookings.
• Support the management of examiners including processing availability and responding to queries (via email).
• Work with the ELLT Partnerships Manager to ensure the correct set up of new Test Centres
• Participate in examiner inductions and weekly meetings.
• Support the ELLT operations team as required.

Admissions Duties

• Oversee the ELLT inboxes and respond to emails as required.
• Provide support to students experiencing technical problems or those with questions regarding their ELLT Global exam
• Process refund requests and liaise with the Finance team

General Responsibilities

• Operate as a flexible team member and provide a high level of customer service to students and staff connected with the company.
• To contribute to the overall ethos, work and aims of the company
• Carry out any other duties that may reasonably be required by the manager.
• Contribute to the development team for ideas of new markets/upgrades to the test.

Qualifications

• Educated to degree level
• Good numeracy and literacy skills
• Competence in Microsoft Office and other IT applications

Experience and KnowledgeEssential:

• Experience with customer service
• Experience with operations
• Experience with varied forms of technology
• Experience with video conferencing programmes such as Zoom

Desirable:

• Experience of working in a busy office environment
• Experience of educational platforms

Skills and AbilitiesEssential:

• Excellent oral and written communication skills in English
• Able to build rapport and credibility quickly
• Strong IT skills with a sound knowledge of Microsoft Office, especially excel
• Excellent organisational skills with the ability to organise and prioritise a varied workload
• Proven ability to work to deadlines and work under pressure
• An excellent eye for detail and the ability to work accurately and efficiently

Desirable:

• Understanding of learning management systems such as Moodle
• Experience of Microsoft Teams

Role Requirements

• Eligibility to live and work in in the UK
• Undergo an Enhanced DBS disclosure check or overseas equivalent
• Willingly take part in all relevant training as required, such as fire marshal, Prevent, and safeguarding courses

Company Benefits

• Flexible Working
• Pension
• Enhanced Annual Leave
• Enhanced Parental Leave and Adoption Pay
• Professional Development
• Cycle-to-Work Schemes
• Interest Free Loans for Travel Season Tickets
• Eyecare Vouchers
• Employee Referral Scheme
• Health Assured Employee Assistance Programme

To ApplyIf you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate in applying with your CV and a covering letter.The company is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.