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Fleet Solutions Coordinator - Manchester

Enterprise Mobility
Job LocationGreater Manchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

OverviewWe are excited to announce an opportunity for a Fleet Solutions Coordinator to join our Fleet Management department based at our office in ManchesterSalary

  • £26,000 per annum
  • Full Training ongoing
  • Bonuses available on completion of Training
Benefits
  • 25 days paid holidays a year + public holidays
  • Life Assurance - 3 x Salary
  • Short Term Disability
  • Stakeholder Pension
  • Our ‘promote from within policy’ means you can go as far as your talent will take you
Hours
  • 42.5 hours: Monday - Friday between 8.00am - 5.30pm, with Saturdays on a rota basis and overtime available.
  • 30 Minute Lunch Break
Location
  • Flixton Road, Carrington, Urmston, Manchester M41 6JE
About usAdd an annual turnover of $23.9 billion to a rental and leasing fleet of over 1.8 million vehicles and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK, while boasting one of the largest and most diverse commercial vehicle rentalfleets. Join us as a Fleet Solutions Coordinator - Manchester and be one of the people driving our growth.Diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived 17 years ago and have been honored with many other awards along the way.Enterprise promotes a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiderson hand to listen, guide and support our employees during their careers.ResponsibilitiesWorking in a Team with coordinating the daily fleet schedule and associated activities. Specific Duties and Responsibilities include but are not limited to:
  • Producing customer generic reports
  • Working with implementation team on the onboarding of customers
  • Ensure Customer Support Inbox is kept up to date and responded to with SLAs
  • Assist the Fleet Solutions Team where required
  • Provide excellent customer service in line with Service Level Agreements (SLAs)
  • Building customer relationships in a face to face environment and over the phone
  • Liaise with workshop manager for repair advice
  • Manage relationship with external parts suppliers and vendors
  • Ensure cost control of servicing and parts
  • Prepare regular reports on fleet performance and analyse data to identify trends
Key Accountabilities:
  • Compliance within either customer, legislative or manufacturers guidelines
  • Demonstrating a cost focused mindset and displaying excellent cost control within your remit, ensuring that all costs are either recharged or within customer specific parameters
  • Ensuring that repairs are completed in the most cost-effective manner whilst maintaining excellent customer service
  • Meeting customer satisfaction and call response times within Enterprise and customer guidelines
  • Using our Incident Management system to meet agreed timeframes for repairs
  • Managing and reporting of uptime on customers vehicles and assets
  • Adhering to all Enterprise processes and procedures
QualificationsQualifications.
  • Knowledge of vehicle maintenance and fleet management principles preferred but not essential
  • Excellent interpersonal and customer service skills
  • Ability to work as a Team and Initiative to Lead
  • Proficient in use of Microsoft Office Suite
  • Strong communication, organisational and problem-solving skills
  • CPC national qualification preferred but not essential
  • 3 years work experience preferably in a Fleet or workshop environment preferred but not essential
  • Ability to take direction but also use own initiative and be proactive
  • Ability to work to multiple deadlines, with flexibility to changing deadline

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