Customer Service Administrator

Job Location	Great Warley
Education	Not Mentioned
Salary	Salary negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

The OpportunityShawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords withmultiple properties - no two customers are ever the same.We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to makethings happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.If youre willing to roll up your sleeves, contribute new ideas and believe anything is possible, youre our kind of personWork with us because you:

Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself

The Role and ResponsibilitiesWe are currently looking for a Customer Service Administrator to work as part of a team to ensure the timely and accurate administration of the customers savings accounts.

The maintenance of customer account enquiries database.
Customer account administration
Administrating ISA transfers
Administrating Maturities
Report all issues of regulatory concern to the CRO, Compliance and Legal Departments
Comply with FCA, KYC, AML & CCA regulations
Comply with 1st line controls by following processes, procedures and policies
Communicate and escalate potential issues/risks in a prompt and effective manner
Report any risk events or errors to 1st line Risk & Compliance

The Person

Excellent written communication skills.
Ability to work as part of a team.
Excellent planning and organisational skills
Able to work under pressure and to tight deadlines
Accuracy and attention to detail
Establishes effective working relationships at all levels
Customer Focused approach

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