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| Job Location | Grantham |
| Education | Not Mentioned |
| Salary | 22,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
This employer is an online retail supplier offering high quality, innovative window blind solutions. They pride themselves on being hands on, constantly striving to provide the best levels of service and product quality. The customer service team ensuresthe best possible buyer experience with enthusiasm, professionalism, and excellent knowledge of their product lines.Youll be joining a small and friendly team, based in custom built office and manufacturing premises in the beautiful Vale of Belvoir.About the role:You will be a first point of contact for our customers, so providing outstanding support will be the heart of your role. Providing brilliant service by answering emails and telephone calls in a timely manner, from initial enquiries through to product troubleshootingand after sales care will be the backbone of your day.Your duties will also include:- Creating and proactively following up on quotations- Processing website orders- Managing the customer return process- Staying up to date with our product offering and systemsThe Ideal Candidate will have:- At least one years experience in a Customer Service role- Excellent computer skills including experience of the Microsoft Office suite (mainly Word and Excel)- A positive, can-do attitude and enthusiasm for assisting colleagues where needed- Great team working skills while also able to work effectively on your own- Keen to constantly develop knowledge of products and systems to effectively assist our customers- Good eye for detail and accuracy- Ability to work to deadlines and stay calm under pressure- Happy to assist with face-to-face enquiries from visitorsHours of working:- Monday - Tuesday 8.00am - 5.30pm- Wednesday - Thursday 9.00am - 5.30pm- Friday - 9.00am - 3.30pmBenefits:- A relaxed and friendly working environment in modern, custom-built premises- Free on-site parking- Annual leave of 20 days plus Bank Holidays, increasing after 2 years of service- Pension and private medical insurance with Aviva, including dental and eyecare- Annual shutdown over the Christmas period- A new caf on the business estate serving locally roasted 200 Degrees coffee, plus free tea and whole bean coffee in our kitchen- Attractive village location offering shops, supermarkets, a post office and other amenities as well as access to a daily snack van providing hot and cold food and drinkThe applicant will ideally have their own means of transport, as there is limited public transport to the location.