Client Relationship Manager

Job Description

Are you an individual who thrives upon working in a fast paced environment Do you enjoy working to targets and of course enjoying an uncapped commission structure If this sounds like you then look no further!The Caroola Group are looking to recruit a field-based Client Relationship Manager to support our clients within the South.Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Our mission is to unite and empower the agile workforce communitywith innovative technology, exceptional service, and expertise, all under one brand. Our top priority is to offer unparalleled support to our clients, easing their workload and helping them grow with us. This is who we are, and what we do.Our industry is fast-paced and dynamic, and we are always on the lookout for talented individuals who thrive on challenges and accountability. We value adaptability and change as core traits in our team members, and we offer opportunities for career progressionand growth.As a Client Relationship Manager your role is to generate profitable, long-term business through our client base of recruitment agencies and end clients. Constantly striving to increase the revenue through our various service offerings including Umbrellaand Accountancy services. You’ll be responsible for winning, maintaining and growing the revenue of the accounts that are in your individual portfolio whilst working with and supporting the wider sales team and business. You will develop senior level relationshipswithin these accounts as well as conduct face to face and video call meetings with consultants and managers to grow the referring consultants base. The measures for success in this role are primarily around existing and new account growth.Responsibilities:

• You will be accountable for implementing a general strategy across all managed accounts.
• You will be responsible for driving sales activity within the pre-defined list of allocated accounts.
• You will work with internal teams to service and grow your agencies/clients, operating from consultant to senior level.
• You will be actively seeking out new business opportunities and developing those sourced by the sales team
• You will be required to demonstrate, through periodic survey results, your ability to provide market leading support.
• You will conduct field-based activities to sustain and grow accounts, including working outside of office hours, when required, to organise and attend networking events.
• The KPIs for this role will set against activity levels including that of face to face meetings, video calls, telephone and email activity

Skills & Requirements:

• Previous experience in an account management and business development role, ideally field based.
• Excellent verbal and written communication skills.
• Effective time management, to ensure that all duties are executed in a timely manner.
• Demonstrated ability to create and execute account plans.
• Strong commercial awareness and ability to negotiate with our agency partners.
• Experience of presenting at different levels (including senior) to customers.
• Have a positive, can-do attitude.

What we offer:Were experts in managing finances and we want to optimise yours too! Well ensure that you receive the right benefits to support your choice of lifestyle, wellbeing and health - right now, as well as for your future. Find what’s best for you through yourown personal benefits hub.

• Uncapped commission structure
• A competitive salary, flexible working options, and the ability to flex your holiday entitlement is in the heart of our offering.
• Enjoy 25 days off plus Bank Holidays to reach a maximum of 29. Want more No problem. You can buy up to an additional 3 days and tailor your leave.
• Plan ahead - With private medical insurance, you can access medical treatment when you need it most. So when life throws you an unexpected challenge, you can access a quick diagnosis and accurate treatment.
• Stay strong - Keep in shape with dental insurance, our Cycle to Work scheme and subsidised gym memberships.
• Study support - Progress your career in your chosen field without worrying about finding the time, the right guidance or the money to do it
• Our financial benefits will aid you in life’s ups and downs including free access to mortgage advice, credit scoring for life and financial management tools
• Company Pension - Save for the future with our company pension scheme with NEST.
• Caroola supports the mental health of its people. Take advantage of our mindfulness resources and engage in a list of initiatives that we update regularly. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areassuch as mental health, mindfulness and personal health. Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. If it’s your thing—or not (yet)—there’s also a gym membership up for grabs.
• Keep your balance - to ensure that everyone is able to thrive when they are at their best, we provide a flexible environment to support your lifestyle, priorities and family life which is built on a culture of trust and ownership.
• Tusker Car benefit scheme - Help the planet and put some of your salary, before tax, to buy an electric or hybrid car.
• My Savings Pal - Earn cashback. Make your salary go further with big discounts on all of your shopping.