Customer Support Technician

Job Location	Glasgow, Lanarkshire
Education	Not Mentioned
Salary	19,000 - 22,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Support TechnicianGlasgowPermanentFull-Time; Monday - Friday - Shift RotationAbout the RoleThe role of Customer Support Technician will encompass a range of key customer service activities providing support to our channel partners. You will act as the prime customer contact point for all query types. Your day will consist of fault management primarily,as well as general support for our various in[1]house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills. As a Customer Support Technician, you will playa key part in a fast-paced, proactive business function that is key to our success. We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.About You You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals. You will thrive in an environment where you are trusted to be work smart and work hard without micro management. You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems. Youll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times Youll have a good technical understanding and a logical approach to resolving diagnostic issues. Ideally, youll have experience of providing technical customer support for Voice and Data technologies.

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