Customer Service Advisor

Job Location	Gildersome, Morley
Education	Not Mentioned
Salary	20,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Although a growing and national company, my client is also a sucessful family owned business who supply and service thousands of fully operated vending machines which deliver everything from main meals to snacks to hot and cold drinks. They offer differentservices such as supplying, stocking and servicing the vending machine which makes the company and one stop shop for the customer.They are looking for a Customer Service Advisor to join their busy and growing team based in Morley to assist with machine faults and the arrangement and logging of engineer visits as and when necessary. If you have excellent experience in customer serviceor retail, excellent comunication skills and willingness to learn whilst providing top customer service, this could be the role for you.Responsabilities

Act as the key central point for the receipt and resolution of all machine faults
Log all machine faults and schedule the relevant machine visit with a Service Engineer
Schedule visits by Service Engineers, based on locality, availability of engineer, and fault (customer) type/priority
Make outbound calls and take inbound calls to/from the Service Engineers to schedule their daily machine visits
Log and categories the machine faults identified by Operations staff
Ensure all non-service related calls from customers are promptly identified and logged appropriately and this information passed to the correct person/department manager for attention e.g. complaint, customer requirement for stock, sales, billing query
Log all Service Engineer visits to customer sites for routine servicing and maintenance agreements
Record all customer comments and complaints you might receive in your day to day activity, and ensure that any complaints are escalated and highlighted to the correct team for resolution, and where necessary after resolution make a courtesy call to thecustomer
To be aware of any Service Department KPIs to fix machine faults

Extra

Hours: Monday to Friday, 8:30am to 5:30pm
Full time, permenant
Free Onsite Parking and progression opportunities

Due to the amount of response, we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to thisadvertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.(Jo Holdsworth Recruitment - Recruitment Agency)

Keyskills :
Customer ServiceHospitalityRetailPeople Skills

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