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Customer Service Coordinator

Zenith People LTD
Job LocationGateshead
EducationNot Mentioned
Salary£22,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Customer Service Coordinator.The successful candidates will deliver a first-class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business always provides a high levelof customer service.They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the business objectives and the department’s overall targets and goalsThe Role

  • Manage a full portfolio of account as allocated
  • Ensure that procedures within the department are followed
  • To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
  • Provide information in a concise and timely manner, to both customers and members of the company
  • Work closely with the external accounts manager to meet customer needs and expectations
  • Accountable for Launch management on their portfolio of accounts
  • Support the ethos of team working within the whole department
  • Ensure regular and effective communication within and from all areas to achieve common business aims
  • Liaise with customers as and when required with off site visits to be expected
  • Be proactive in developing solutions to departmental issues, when required
  • Identify issues and recommend adjustments or resolutions in order to rectify any issues
  • Grow product knowledge both through regular product training and from working alongside internal departments
  • Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
  • attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
  • When on annual leave, conduct a full handover with their team
  • Perform any other duties as directed by the Customer Service Team Leader/Trainer
The Person
  • Highly responsible, reliable, and flexible with a strong work ethic
  • First class telephone manner and communication skills both written and verbal.
  • Highly organised
  • An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
  • Ability to work under pressure to deliver a high standard of service
  • Attention to detail
  • Excellent organisational and time management skills, with the ability to prioritise
  • Strong commercial awareness and business acumen
  • Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
  • Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
  • Reviewing procedures ensuring they are fit for purpose and improve where required

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