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Customer Service Advisor

Job LocationGateshead
EducationNot Mentioned
Salary£10.42 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Customer Service AdvisorMonday to Friday working some SaturdaysStart date: 10th January 2024Location: Gateshead, Team ValleyFree onsite parking is available and there are great bus links through to Team ValleyOur client is an leading international logistics organisation based in Gateshead, Team Valley. They are proud of the exceptional ability of their team members who help make each and every customer interaction outstanding. They are looking for a number of CustomerService Advisors to provide first call resolution and exceptional service to their customers.To succeed in this role you must have the passion and drive to deliver an exceptional service in an industry that provides customers with a friendly fault free service. Proficient IT skills are essential along with previous customer service experience. We welcomeapplication from candidates who have worked in call centres, retail and the hospitality industry.Working hours:Full time 37.5 hours per week between the hours of 7am - 7pm.These positions will start on a temporary basis and after 12 weeks there is the opportunity of a permanent contract if you demonstrate the right behaviours.Key Responsibilities:

  • Taking inbound calls from customers regarding their deliveries
  • Dealing with customer enquiries and providing accurate information based on their needs
  • Identifying selling opportunities to retain revenue whilst providing a suitable solution to the customer
  • Administration support to ensure transactional information and system entries are accurate and completed in a timely manner
  • Some outbound transaction calls maybe required to check collection availability and resolve booking exceptions
Required Skills
  • PC skills: demonstrates familiarity with use of PC equipment and software
  • Communication skills - verbal and written: communicates effectively with customers and colleagues.
  • Selling skills: ability to up-sell and convert enquiries.
  • Typing skills: ability to type with speed and accuracy.
If this is a role that interests you or somebody you may know, please call the Pertemps North East branch on or email to find out more.

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