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Job Location | Gateshead |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 5 - 10% Do you have a strong affinity for Technology and aspire to develop a successful career with a leading fintech company Are you curious, motivated, and forward-thinking We are offering an exciting opportunity to join Worldpay, from FIS as a Client Success Manager. At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. We are the worlds leading payment provider offering a full-service end to end solution that encompasses global card acquiring,gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. You will be working within an award-winning team that places emphasis on professional and personal developmentwhile simultaneously meeting our demanding business objectives. Training for the role will mainly be on-the-job and you will also have an opportunity to participate in team projects, professional development seminars and access an online learning curriculum.You will work with a team that is invested in your growth, development, and success. About the team In 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, forming the Merchant Solutions division of FIS. You will be joining a highly motivated and driven team of people who work in Client Success. We operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & FinancialServices, Airline, Travel & Hospitality and Global Retail - and in doing so we are privileged to support many of the worlds most dynamic organizations. Client Success is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals. They work in conjunction with Business Development, Relationship Management and Implementation teams to provide an outstandingcustomer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analyzingtheir payment data and maintaining in-depth knowledge of products and the industry. What you will be doing As a Client Success Manager, you will be supporting a portfolio of large enterprise customers with their operational payment related needs. You will be required to proactively manage and build strong relationships working as part of an account team. This is a customer facing role, providing expert knowledge to our Enterprise clients. You will work collaboratively with key stakeholders from within the wider business to drive change and find timely solutions for your customers queries. You will develop and maintain in-depth knowledge of FIS products and demonstrate comprehensive industry knowledge. Key responsibilities will include: