IT Support Apprentice

Job Location	Finchampstead
Education	Not Mentioned
Salary	14,000 - 16,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Employer description:1-Fix are experts in providing outsourced IT support and managed services to SMEs. We specialise in providing a full outsourced IT helpdesk service, along with IT consultancy, support, business continuity and cyber security. Our clients range from singlesite offices with no in-house IT skills, to multi-site and multi-country corporates with in-house IT departments where we can supplement their skillsets and add value. Working with key partners such as Microsoft, HP, Datto, Amatis Networks, Untangle and Webrootallows us to provide businesses with the best solutions for challenges such as private cloud hosting, multi-layer cyber-security and business backup and continuity.Overview:We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.Main responsibilities:

Attempting to solve problems individually and as a team
Escalating tickets to 2nd/3rd line when required
Speaking with customers to update them on their situation
Helping & assisting other technicians on tickets and projects as required
Keeping knowledge up to date

Desirable skills and Personal qualities:

Great communicator
Good troubleshooting/logical thought process
Honest
Hungry to learn and improve
Sociable
Genuine interest in IT

Entry requirements:You need to have 5 GCSEs:

Maths and English (or equivalents) at grades D or above
3x GCSEs grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxAdditional Benefits:

Potential to assist with driving lessons for non-drivers
Birthdays off
Time off at Christmas
Well-being sessions
Healthcare
Lovely team with a nurturing environment
Opportunity to learn from experienced technicians and develop daily

As well as gaining an IT level 3 qualification, the Apprenticeship also comes with two additional Microsoft certifications:

Azure fundamentals
365 fundamentals

Future prospects: 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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