Senior Customs Operations Coordinator

Senior Coordinator Element

Ability to lead local team in absence of the supervisor
Train new team members to company standards, customer service and job duties
Provide effective communication to team members, supervisors, management and customers
Maintain strong working knowledge of the company, its processes/products/services

Coordinator Element

Good knowledge of customs formalities & legislation
Good knowledge of customs tariff
Good knowledge of IT systems and processes used within customs clearance
Good knowledge of the international transportation and logistics industry
Knowledge of logistic processes
Follow strict and time sensitive SOPs/KPIs to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of CargoWise (Next Gen) /MS office as requested
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Month end department compliance
Cost control
Assist branch forwarders, Supervisors and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line manager

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