German speaking Technical Support Specialist

Job Location	Feltham
Education	Not Mentioned
Salary	£27,500 - £29,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Title: German speaking Technical Support SpecialistLocation: Feltham, UK (Hybrid Basis)Salary: £27,500 - £29,500 per annum + Discretionary Annual BonusAre you a fluent German speaker with a passion for providing exceptional technical support Do you thrive in a dynamic, customer-focused environment If so, we want to hear from you!Company Overview: Our client is a leading technology company dedicated to providing innovative solutions to their customers. With a strong focus on customer satisfaction, they are committed to delivering top-notch technical support servicesto their global clientele.Position Overview: We are seeking a talented and enthusiastic German-speaking Technical Support Specialist to join our client’s team near Feltham. In this role, you will be responsible for delivering high-quality technical assistance toour client’s German speaking customers. You will have the opportunity to utilize your IT technical support skills while providing exceptional customer service.Key Responsibilities:

Provide technical support to German-speaking customers via phone, email, and chat channels.
Troubleshoot and resolve technical issues related to software, hardware, and networking.
Document customer interactions and resolutions accurately in the ticketing system.
Collaborate with internal teams to escalate and resolve complex technical issues.
Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.

Qualifications:

Native level fluency in German
Previous experience in IT technical support, help desk, or service desk roles.
CompTIA A+ advantageous
Basic knowledge of apple Mac & Linux OS
Strong knowledge of computer hardware, software, and networking concepts.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Proven problem-solving abilities and attention to detail.

Benefits:

Discretionary annual bonus.
24 days per annum and up to 8 bank holidays per year
Private Dental
Comprehensive benefits package.
Subsidised gym membership
Subsidised Travel

And many many more!If you could be interested, please apply or send your CV to

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