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Logistics Customer Service Advisor

Reed
Job LocationFeltham
EducationNot Mentioned
Salary£30,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have second-to-none administration and customer service experience Do you have a solid 5 year (UK) work history with at least 2-3 years within the logistics fieldI am recruiting for an experienced Logistics Specialist/Logistics Customer Service Advisor to work for a well-known Feltham-based client. My client has over 5300 global employees and specialises inimport, export, customs brokerage servicesand warehousing solutions. This is a Monday-Friday office-based role, working from 9am to 5:30pm.Main duties:

  • Handling all administrative processes involved in a wholesale and e-commerce warehouse environment
  • Liaising with clients and service providers, building strong relationships with both
  • Reviewing and streamlining logistics and warehousing
  • Providing excellent customer service at all times
  • Ensuring that customer expectations are met during the movement of cargo
  • Handling orders, emails and carrying out various administrative tasks
  • Booking courier collections via the in-house warehouse management system
Key requirements:
  • Computer literate and familiar with CRM/WHM (warehouse management) systems
  • Strong admin and customer service skills
  • 2-3 years experience in a client management/customer service role within the logistics/freight sector
  • Able to work independently/unsupervised whilst liaising with and supporting the wider team
  • Exposure to clients who use Zedonk and Shopify software systems (ideal but not essential)
  • Level D security clearance (ideal but not essential)
  • Good network within ocean carrier and transportation organizations (ideal but not essential)
Benefits, pay and package:
  • Salary of £30,000 per annum
  • 22 days holiday (rising to 26 days with service)
  • Branch performance bonus, issued 1-2 times per year
  • Standard pension scheme
  • Healthcare scheme
  • Staff parking on site
  • Annual summer and Christmas events

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