Ministry of Defence Unarmed Guard Service Service Delivery Managers

Job Description

LocationHelensburgh, G84 8HL, Faslane G84 0PDAbout the jobSummaryJoin the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.DIO is passionate about ensuring that we are a top performing organisation and a great place to work. We host a diverse range of talent where everyone feels valued and supported enabling our people to flourish, bring greater creativity and innovation to achieve higher organisational performance. We are committed to being an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated. We promote and support a range of flexible working patterns enabling staff to balance home and work responsibilities. This culture of inclusion is underpinned by our 6 staff networks covering Disability, Faith and Belief, Gender Equality, LGBTQI+, Race, Social Mobility and 3 networks dealing with employee wellbeing and support: Speak Safe Volunteers, Mental Health First Aiders and Equality, Diversity and Inclusion Advisers. Our staff, future and current will be guided by the 4 Cs and we encourage you to be curious and continuously strive for improvement, collaborative in an inclusive culture, bold and resilient and committed to Defence, empowered and able to challenge so you can play a key part in shaping the direction of our organisation. DIO commits to offer its employees the following experience: • Meaningful, purposeful work • The ability to learn and grow • The right opportunities and resources • To care about your wellbeing • To feel valued and included About DIOThe Defence Infrastructure Organisation (DIO) is the estate expert for Defence, supporting the armed forces to enable military capability by planning, building, maintaining, and servicing infrastructure. We employ approximately 4,900 staff from a very diverse range of professions, and we work across the world; in Germany, Cyprus and the Falkland Islands, Norway, Poland, Kenya, Belize, Nepal and Oman. You can view our YouTube video to see more about our workJob descriptionThe ChallengeDo you have what it takes to be part of our Gold Standard security service The MGS Service Delivery Manager is responsible for delivery of unarmed security services to HMNB Clyde, home of the UK submarine fleet and the UK strategic deterrent. The postholder would be expected to attend the site office on 2 days each week, but otherwise flexible and adaptable working arrangements can be agreed The post holder will have overarching Line Management responsibility for over 150 x security officers in their area of responsibility, ensuring staff deliver a security service to the highest standards in accordance with current MOD, DIO/MGS and Establishments policies, processes and instructions. These are challenging, operational delivery roles at high profile, nuclear sites, each post involving the leadership and management of a large team of uniformed officers. MGS holds the National Security Inspectorate Gold Standard and is passionate about delivering great things for its customers and workforce. It also has Customer Service Excellence accreditation and holds the Committed to Equality Gold Standard. More about MGSFormed in 1992, the MGS has evolved into a dynamic organisation that takes great pride in the services it delivers. Our workforce is a professional, uniformed security provider delivering high quality unarmed guarding services to over 100 defence establishments in the mainland UK to the highest standard and we have an embedded culture of continuous improvement which ensures our people are able to give of their best and make a positive contribution to the organisation and defence as a whole. Our customer base is wide, and we provide services to establishments as diverse as HM Naval Bases, Air Stations, working military and training establishments, Headquarters buildings and the MOD Main Building in London. Among those services we provide are general access/exit control, patrolling (with dogs at some establishments), CCTV monitoring, searching and traffic management. The MGS works closely with its security partners across the MOD, ensuring coherent operations across the estate. MGS holds the Committed to Equality Gold Standard and we positively encourage applications from all under-represented communities.ResponsibilitiesMain Responsibilities• Oversee the management of resources, including people, and expenditure whilst ensuring a positive and inclusive working environment • Oversee the planning, testing, and response to security/ emergency incidents or concerns, and providing informed recommendations on Physical Security issues to internal and external stakeholders • Liaise with Unit Customers and Heads of Establishments on a regular basis about service delivery and any problems/issues arising. Following agreed prioritisation of tasks and risks • Cooperating with other security providers at the Unit to provide a high-quality security service. • Consulting with TUs on local changes and building positive and effective relationships with all stakeholders. • Effective communication with staff at all levels offering open forums and opportunities for staff engagement Essential Experience1. Candidates must have experience in leading and managing a large team, with an emphasis on engagement and inclusion 2. With the post holder assuming responsibility for the delivery of nuclear security services in a fast moving, complex Naval Base, candidates must have suitable experience in an Operational Delivery environmentBehavioursWell assess you against these behaviours during the selection process:

Leadership

Managing a Quality Service

Communicating and Influencing

Changing and Improving

We only ask for evidence of these behaviours on your application form:

Leadership

Managing a Quality Service

Benefits We enable our people to work at the right place, with the right people, at the right time. We believe that if we look after our people, they will be passionate about delivering great things for our customers. We understand the importance of life outside of work and our industry leading flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance. The MOD Discover My Benefits page lists the full set of be