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Technical Administrator

Tonik Energy
Job LocationFarsley
EducationNot Mentioned
Salary£18,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Phoenix Works is a renewable energy company specialising in electric vehicle charging infrastructure and Solar PV installations across the UK.This really is an exciting time to join The Phoenix Works as it has recently teamed up with Tonik Energy to deliver the next phase of renewable energy and technology propositions. Both businesses share a common goal of driving the uptake of renewable technologies to tackle both climate change and fuel poverty. Together, over the next 3-years, Tonik and Phoenix plan to rollout over 10,000 electric vehicle charge points and deploy a mass market solar and battery storage solution across UK homes and businesses. Be part of the revolution!We have an exciting brand new opportunity for an experienced Technical Administrator to support the company with the installation and maintenance of electric vehicle charging equipment for domestic, commercial and public sector clients across the UK. This is a really exciting time to join our rapidly growing team.What you will be doing.....

  • Setup and commissioning of EV charging hardware to allow it to communicate with back-office software and function correctly on-site
  • Technical support for our installation teams
  • 3rd line technical support for our network users
  • Asset Management
  • Onboarding clients to our EV Management software and supporting the delivery teams with commissioning
  • Creating and providing reports to for our clients
  • Working with our Service Team to organise repair, service and maintenance of infrastructure
  • Setup and Management of ticket fault resolution system for charger users
  • Being the point of contact with our 3rd party suppliers for resolution and management
  • Management of our end user requests for charging station access
    • What we are looking for....
  • Technical support or IT based background
  • Knowledge of communication networking principles
  • Excellent computer and literacy skills to include working knowledge of Windows based software programmes
  • Operational delivery experience
  • Knowledge and experience of process documentation and to be able to provide a structured approach to your work
  • Brilliant positive attitude - friendly, personable, trustworthy and honest
  • Good communication skills with the ability to build good relationships
  • Excellent organisational skills and able to manage time effectively (for both themselves and others)
  • Good sense of fun and humour, wants to actively contribute to building a brilliant, caring culture
  • Is a self-starter. Looks to find solutions and seeks out new opportunities where they can add value rather than waiting to be asked
  • Has great attention to detail. Is able to consistently deliver right first time’
  • Naturally kind-hearted. Caring for others come naturally to you. Doesn’t get hung up on job titles or building empire
  • A driven attitude, with the ability to work autonomously, comfortable making decisions in their area of responsibility
    • Why choose The Phoenix Works...
  • Salary £18,000 - £24,000 per annum
  • 25 days holiday a year plus bank holidays
  • Pension Plan
  • Health Care Cash Plan - company funded Cash Plan covering dental, optical, physiotherapy and many more. Also gives you access to a 24/7 online GP, Employee Assistance Programme and over 4000 online discounts!
  • Gym on site with free access at HQ
  • Subsidised coffee shop on site at HQ
  • Regular social and team building outings
  • Be part of the revolution!
    • Hours of Work - Monday to Friday 9.00am to 5.30pm (flexibility may be required) with half an hour for lunch. This role is based out The Phoenix Works HQ in Farsley, just outside of Leeds, with occasional travel to Tonik HQ in Birmingham City Centre. Your Induction will be based at Tonik HQ.Recruitment Agencies - Please note we do not accept speculative CVs. Should any be submitted we will accept these as direct applications. Required skills
  • Technical Skills
  • Technical Support

    • Keyskills :
    Technical Skills Technical Suppt

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