Service Operative - Medical Devices

Job Description

Service Operative - Medical DevicesLeyland, LancashireThe Company:Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland.We are a manufacturer of specialist hospital beds and manage over 25% of the UKs acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.Our business has grown organically since establishment and, despite the Covid pandemic, we have emerged with a stronger ethos and reputation. As such, we are continually growing and developing and can offer great opportunities to develop with our business tosupport the long-term security of everyone.Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.We are now looking for a Service Operative to join us and help provide high-quality medical products to customers within Leyland and the North West surrounding area.The Benefits:- Salary of £19,000 per annum- Annual bonus scheme- Pension- Reward and recognition programme- Develop your career with a family-oriented business- 30 days holiday including Bank HolidaysThis is the ideal role for a confident driver with a great customer focus to embark upon a rewarding career with a growing business.Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.At Medstrom, we pride ourselves on the quality of our team and believe that our people are what makes us great. We offer a high level of support, as well as learning and development opportunities, to ensure our employees are able to succeed.So, if you have the right attitude and the drive to provide a high-quality service, then we want to hear from you.The Role:As a Service Operative, youll be tasked with delivering an effective and timely maintenance service to customers.Specifically, you will undertake planned preventative maintenance, repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.Dealing with customers based within our Leyland service centre covering the surrounding area, you will:- Maintain stock and parts inventory- Implement product modifications- Deliver and install clean, ready-to-use products- Collect dirty products- Clean, test and repair products- Complete records of safety testing- Provide demonstrations and basic training to caregiversAs part of your role, you will be required to take part in an on-call rota.About You:To join us as a Service Operative, you will need:- Excellent customer service skills- Basic knowledge of hygiene, health & safety rules- Basic PC skills including email and MS Office- A full driving licence with the confidence to drive long wheelbase vans, but training and support will be provided- A DBS check (which the company will conduct)- A proactive, can-do attitudeKnowledge of Medstrom and OEM products would be beneficial to your application, as would a mechanical or electrical background, but this is not essential as training will be provided.Experience in a customer-facing role or a driving role would also be an advantage.Working hours are 37.5 per weekOther organisations may call this role Electrical Technician, Mechanical Technician, Service Technician, Field Service Technician, Maintenance Technician, Maintenance Operative, Service Technician, or Junior Service Technician.Medstrom are a medical devices service provider with strict and stringent infection control measures in place as standard. During the COVID-19 pandemic, we have increased our measures to protect our staff members and our patients/colleagues. As standard throughoutthis period, we have introduced mandatory strict social distancing measures, the wearing of surgical face masks in all service centres and caregiving environments and strict cleaning regimes right across the business.We also have our own internal COVID testing programme for all staff to ensure the ongoing safety of all colleagues, which supports our measures and demonstrates these are working to protect everyone.So, if youre seeking your next challenge as a Service Operative, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.