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Service and Warranty Team Support

Baker Snell Recruitment
Job LocationExeter
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service and Warranty Team SupportExeterSalary negotiableWhy work for this employerOur client has been through a period of growth and acquisition and has developed and diversified in the 4 decades it has been operational. Their extensive industry experience enables them to work very closely with their clients to ensure they are offered bespoke and well supported solutions. This has earnt them their place as a key player within the sectors they support.Today, the company enjoys a strong reputation and has a plan to continue developing and expanding organically. This expansion will be down to the hard work of the existing dedicated team combined with the addition of new hires into strategic roles.As this is a newly created role, you will have the ability to define the opportunity and put your own stamp on the position. Ideas and initiatives are welcomed and encouraged. There is real scope to contribute to the growth of the business.What will I be doing

  • Plan and co-ordinate the service & maintenance activities for a nationwide portfolio of projects
  • Provide the best aftermarket service and maintenance support
  • Communicate effectively internally and externally to customers and suppliers, to ensure that machine downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis
  • Ensure that all scheduled maintenance and repairs are expedited in the fastest manner possible, so that the machine is returned to service without undue delay, in line with legal requirements and agreed KPIs
  • Manage the service and maintenance team which will include a team of mobile engineers located throughout the UK
  • Ensure all internal/external service requests are dealt with professionally, efficiently, and promptly
  • Provide excellent service to all customers and other divisions within the organisation
  • Contribute to the success of the organisation by promoting the Company’s products and services and improving the overall customer experience
    • (These duties are subject to change)Could this be youIn order to be considered for this role, you will have:
  • Strong organisational and planning expertise
  • A proven record of working within the Transport/Commercial Vehicles or Construction equipment sectors
  • Supervisory and coordination experience
  • Understanding response times and service level agreements
  • Excellent communication skills
  • Strong IT skills
    • We look forward to receiving any suitable applications. While Baker Snell endeavour to respond to all applications, it is not always possible when we receive a high volume, so, if you do not hear anything for 1 week after applying please assume you have been unsuccessful on this occasion. We wish you all the very best with your ongoing job search. Required skills
  • Communication Skills
  • Supervisory Experience
  • Coordinators

    • Keyskills :
    Communication Skills Supervisy Experience Codinats

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