Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

German speaking Customer Service Advisor

Obscurant Recruitment Solutions Ltd
Job LocationExeter
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

German speaking Customer Service AdvisorTo be considered for this role, it is essential that candidates are fluent in German both written & spoken and fluent in English.Based in the Customer Services department, you will provide a high level of customer service and support whilst utilising your language skills to maximise the customer experience.You will have proven experience of working in a fast-paced customer service role, where you have been responsible for processing orders, solving customer queries whilst complying with the documentary requirements for the export market, any knowledge/understandingof export documentation would be an advantageous, but not essential as full training will be given.Basic salary £24,000 to £26,000 depending on experience plus staff discounts, excellent benefits and career development. Candidate

  • You will possess excellent communication skills with a confident, pleasant telephone manner.
  • Ability to work in a team but also being able to use your initiative.
  • Excellent MS Office and data entry skills
  • Proven customer service and sales order processing experience.
  • Ability to assimilate and retain information and quick to learn.
  • Enthusiastic, confident with a desire to strive towards continuous improvement.
  • Able to work to processes, standards, and procedures.
Duties
  • You will be responsible receiving and making telephone calls using your German ensuring all calls are dealt with professionally
  • Processing orders received via telephone, fax, and email onto ERP systems, ensuring the customer details and ordered products are accurately entered and confirmations of orders are sent to customers.
  • Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the Infor CRM system.
  • Processing of customer returns and credits.
  • You will support and liaise the sales team with regards to queries relating to customer details, display products and inputting of orders.
  • You will liaise with various departments such as warehouse, carriers with reference to distribution, freight forwarders to obtain transport quotes and book freight.
  • Ensure all correct export shipping documentation is obtained and filed electronically on the shipping document system to provide an accurate audit trail and ensure customer data using a CRM System is up-to-date and complete.
  • Assist the credit control department by highlighting any issues with customer accounts and contact customers to resolve, translate and check translations for various departments such as marketing, goods-in and purchasing.
  • Complete day to day administration and attend various internal meetings and product training.
Required skills
  • CRM
  • Data Entry
  • ERP
  • Export
  • Order Processing
  • Sales Order Processing
  • Shipping
  • German Speaking

APPLY NOW

German speaking Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved