Quality and Performance Analyst

Job Description

Your New roleNational Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team based in either Bristol or Exeter. You will be responsible to deliver regional performance reporting, supporting the implementation and embedmentof performance measurement and management as an essential tool for effective contract management in line with the Delivery Plan.This role is an 18 Month fixed term contract.What you’ll be leading on

• The development and maintenance of Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored through to delivery.
• The review of Quality Management practices of the region’s contracts. Monitoring performance and using trend analysis to identify improvements, ensuring that positive performance is recognised, and non-conformity reports/quality improvement plans are createdto address poor performance.
• Working collaboratively with regional and national Operations teams to generate improvement and implementing performance reporting requirements, KPIs and metrics that allow better understanding and visibility of the Region’s performance against its targets
• Contributing to the allocated elements of the region’s quality and performance reporting.
• Managing contract reference updates within Asset Delivery and assess the impact on operations. Coordinate between Scheme Delivery, Service Delivery, Commercial and Procurement and Finance to improve service delivery.

To be Successful

• Understanding of Quality Management Systems, quality measurement, requirements and methods.
• Knowledge of performance management, experience of monitoring, measuring and analysis of performance data.
• Experience of building collaborative relationships.
• Understanding of managing NEC (or similar) contracts and applicable standards (ISO & NHSS). ISO 9001 Lead Auditor (highly desirable).
• Competent in driving continual improvement and best practice.

About Us Why you should join usAt National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and blended working between base location/home
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finallyWe reserve the right to close before the advertisement expires.