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Norwegian Speaking Quality Evaluation Analyst

Berry Recruitment
Job LocationExeter
EducationNot Mentioned
Salary£18,666 - £19,803 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Berry Recruitment are actively seeking a candidate who is fluent in written and spoken Norwegian. We are looking to fill a permanent position with one of our prestigious clients in Exeter.Initially working from home until the office has re-opened.This is a permanent position starting from home on the 17th February 2021Are you fluent in written and spoken Norwegian, looking for full time position in Exeter Then Berry Recruitment has a superb opportunity for you working for a unique organisation with over 25 years experience ensuring top quality and customer satisfaction.You will need to be happy and motivated working from home. Have a safe and private work space that is noise free. Be able to have a secure work space that only yourself can access. Broadband installed with a system requirement of 10MB and an upload speed of 2MB.Be happy to receive IT equipment in line with the role requirement and be able to install the equipment confidently by yourself.This is a very technical role and you will need to be confident using I.T equipment and multiple platforms at one time.Happy to re locate to Exeter once the office is open. This is not optional the relocation is part of your acceptance of this position.SPONSORSHIP WILL NOT BE PROVIDED.ROLE Norwegian Speaking Quality Evaluation AnalystWorking with a wide range of international and nationwide clients, you will analyse Customer to Client contact information. This will include telephone calls and written communication such as emails and text. The role is based in a modern Exeter office. You will be confident to provide accurate and actionable feedback on clients service delivery and quality.DUTIES INCLUDE:Key Responsibilities

  • Analyse content of interaction between Customers and Client and Outsourced Contact Centres by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Identify added value intelligence and insight gained through evaluating interactions highlighting actionable improvements in people, product, process and Customer outcomes for the Client
  • Fully participate in roundtable and project activities aimed at enhancing Client performance and Customer experience
  • Maintain the highest levels of accuracy in all activities undertaken
  • Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to the company custom software systems
  • Ensure all project analysis is completed in a timely manner and in accordance with the projects requirements
  • On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the project(s)
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
  • Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions
  • Comply with all company policies and procedures and maintain the highest standards of Client and information confidentiality
  • Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role
    • SUCCESSFUL CANDIDATE: Norwegian Speaking Quality Evaluation AnalystEssential
  • Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands
  • Highly effective communication and analytical skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take on board feedback for improvement
  • Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software and ability to navigate between multiple I.T applications confidently
  • Adequate level of spoken and written English to comprehend Client training and procedures essential
  • GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential
    • SALARY / BENEFITS£18,666 rising to £19,803 following successful completion of a probation periodThis is a permanent position based in Exeter.Working 37.5 hours Monday - Friday 9.00am - 17.30pmOnsite parkingSituated close to local amenitiesModern working environmentIf you are looking for a full time position within a stable, expanding company who really value and care for their staff then call the Exeter branch of Berry Recruitment. Please follow us on facebook, twitter and linked in for updates.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Required skills
  • Call Centre
  • Customer Care
  • Norwegian
  • Outbound
  • Language

    • Keyskills :
    Call Centre Customer Care Nwegian Outbound Language

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