Guest Experience Administrator

Job Description

JOB TITLE: Guest Experience AdministratorLOCATION: Exeter - Free ParkingSALARY: £22,000 - £24,000 dependent on experience plus bonuss based on customer satisfactionHOURS: Monday-Friday 8:45am-5:30pm with options for flexible hybrid working availableBENEFITS: Wow! This company is all about the culture. Their offices have breakout rooms with Netflix, arcade games and slides! Fresh fruit and juices are brought in regularly, many social events take place, birthdays off plus 2 days forwellbeing, on top of 28 days holiday (including Bank Holidays)! Contributory pension and private healthcare are also in the package. This company genuinely knows the importance of a positive working culture and looking after their employees.THE COMPANY: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.THE ROLE: Due to rapid expansion, we have a fantastic opportunity for a Guest Experience Administrator to join the busy and growing Operations Team. The purpose of this role is to ensure that clients and guests receive a seamless journeythroughout all stages of their reservation process.Supporting the Operations team, you will finalise the last stages of the Clients booking process, ensuring guests have a full understanding of their upcoming reservation; whilst also ensuring they receive the best experience possible throughout their stay.As the first point of contact for guests queries, you will liaise with the companys supply-chain around the globe to ensure the very best experience for your guest, whatever their needs, ensuring them a smooth stay.You will act as a brand ambassador at all times, supporting and mentoring your colleagues.KEY DUTIES:· Arrange each guests check-in promptly· Monitor and allocate emails within the shared inbox· Support the team in offering clients a hassle-free booking process· Offer exceptional customer service to clients, guests, and suppliers at all times· Work with suppliers to resolve any issues that occur during a guests reservation· Additional administrative duties as required· Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)· Follow and support company policies and procedures· This list is not exhaustive but covers most of what is expectedTHE CANDIDATE: · Highly motivated with a positive can do attitude· Provide outstanding customer service· Adaptable to the needs of the business· Continually seek personal and professional development· Excellent time management skills· High attention to detail· Exceptional communications skills, both verbally and written· Commercially astute· Confident with IT to include Microsoft Office products and CRMsOur client is open to background, they appreciate academia, and this role is particularly suited to someone that has previously worked in hospitality with great communication skills. If you have a collaborative work ethic, positive outlook, high levels ofmotivation and are looking for an exciting new opportunity with a forward-thinking modern company then we would love to hear from you!TO APPLY: Please either apply online, email your CV to or call to speak to Vicky and discuss the role in more detailOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.