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Coordinator - Property Services

Job LocationExeter
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you well organised and enjoyprovidingan excellent service to customers and colleaguesA fantastic new opportunity for aCoordinatorto support our Property Services team and join our fast-paced operations support teams across our regions.The role will be based out of our Exeter Officeon aPermanent basis.About Sovereign Network Group (SNG)We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6thlargest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes thebest of both and makes it even better.The RoleYour responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. Youll enjoy liaising with trade staff and other repairs staff to make sure all appointmenttargets are met and liaise with residents about their scheduled repair and maintenance works.

  • Responsibleto deliver the right outcome for our customer
  • Provide a first point of contact within your area for business partners
  • Assist in complaint and query resolution
  • Seek opportunities to improve performance and offer solutions
  • Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
  • Solid experience in administration within a busy customer focused role
  • Some understanding of building maintenance terminology preferred
  • Experience of using a number of different computer systems
  • Ability to manage your own work load
  • Strong customer service focus & Confident telephone manner
  • The ability to think quickly and clearly under pressure
  • Empathy and a passion for helping people
  • As someone committed to customer service, youll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
  • £450 yearly flexible benefit pot to use against benefits of your choice
  • 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • Generous company pension scheme, matched up to 12%
  • Flexible working
  • Recognition scheme
  • Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.

APPLY NOW

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