Visitor Experience Assistant x 2

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a VisitorExperience Assistant plays a core part in providing fantastic customer service.Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but it may be necessary for usto alterthis pattern fromtime to timeto suitthe needs of the business.Contract: Fixed term contract until September 2021The Pay: £8.91 per hour What its like to work here The Batemans and Bodiam Castle portfolio consists of two very different properties run by one passionate team.Bodiam Castle is an impressive 14th century moated castle and one of the most famous castles in Britain. The spiral staircases and original features make for an ever-inspiring atmosphere with a strong spring and summer business appealing to tourists, familiesand school groups.Ten miles away in Burwash nestles Batemans, the former home of Rudyard Kipling. This 17th century house remains much the same as the world-famous writer left it. Batemans has a real family feel, with a team who will give you a warm welcome. The garden andlandscape at Batemans provided the inspiration for Rudyards medical tales in Puck of Pooks Hill and Rewards and Fairies.Nestled in a peaceful corner of East Sussex with beautiful surrounding, this is a great place to live and work. What youll be doing As a Visitor Experience Officer, youll be responsible for the delivery of a lively and engaging programming and helping to deliver events at Bodiam Castle during the school summer holiday. Working alongside the Senior Visitor Experience Officer and VisitorExperience Manager, youll develop engaging and meaningful interpretation that can move, teach and inspire our visitors.Understanding how and why we engage our supporters is key. Working with our spirit of place, youll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. As a champion of exceptional visitor experiences,youll join a high performing team to give visitors a memorable day out.Please also read the full role profile attached to this advert. Who were looking for Its an important role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, youll need to have:

• A flexible customer focused attitude, with high standards of customer service
• A hard working approach, be committed and a team player
• Excellent communication skills, both verbal and written
• An outgoing personality and enjoyment of working in the outdoors in a busy environment
• Excellent people skills, enabling strong relationships, both externally and internally
• Experience of working to multiple deadlines and managing own workload
• Organisation and planning skills, and a good eye for detail
• Understanding of the aims and ethos of the National Trust
• Ability to produce quality interpretation, marketing or promotional material
• Knowledge of relevant Health & Safety procedures

The package Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.