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Customer Contact Officer - Retail

Princess Alice Hospice
Job LocationEsher
EducationNot Mentioned
Salary27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

About us:Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex.About the role:We are looking for a skilled administrator to join our small, friendly team, as Customer Contact Officer (Retail), looking after the needs of our 44 retail outlets and supporting them to raise funds for the Hospice.As an individual confident in using Excel and with a keen eye for attention to detail and accuracy, you will fulfil a range of administrative and database tasks for our retail colleagues and customers.You will be responsible for managing the Customer Contact Assistant (Retail), supporting them to deliver great customer service to our supporters, colleagues, suppliers and the general public.You will keep the supporter and Hospice values at the centre of all you do, taking responsibility for ensuring all queries and donations received are processed accurately and in a timely fashionSome of our employee benefits include:

  • 27 days annual leave, plus recognised public holidays - rising to 29 days after 5 years service and 33 days after 10 years service (pro rata for part time)
  • Educational and professional development opportunities (education team on site)
  • Employee Assistance Programme - promoting staff wellbeing
  • Access to blue light card discount
  • Access to Pension Scheme
  • Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work.
For any further information please contact the People Services Team, stating which vacancy you are applying for, by e-mail.Interviews will be conducted on an ad hoc basis, and this vacancy may close before the advertised date.At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.We are a place where you can be you.Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.All of our vacancies except from retail are subject to a relevant DBS check.

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