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1st / 2nd Line Support - System Administrator

Mackenzie Jones
Job LocationEmscote
EducationNot Mentioned
Salary210.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

1st / 2nd Line Support - System Administrator. £210.00 Day Rate - Outside IR35. 3 Month Contract - may extend to 6 Months. Warwick, Warwickshire. Onsite - Monday to Friday. Contract. T6/MN/18303. Global organisation is seeking to secure a 1st / 2nd Line Support - System Administrator. The majority of the tickets will be 1st Line Support, with some involvement in 2nd Line Support activities. Role:

  • Providing effective 1st Line / 2nd Line Support for the Global Cloud, Infrastructure & Security Services teams.
  • Contact point for receiving & handling desktop escalation requests.
  • Provide 1st Line Service Desk support - Monitoring the online support ticketing system.
  • Provide supplementary BAU & Project support for the Cloud, Infrastructure & Security teams.
  • Support internal & external customers.
  • Act as a bridge between 1st& 2ndLine Global IT Support across - Cloud / Infrastructure / Security / Applications groups.
  • Escalate Support Tickets to 3rd Line Support.
  • ITIL environment.
  • Onsite support - Monday to Friday.
Technical Skills & Experience:
  • 1st / 2nd Line Support - ideally 3+ years experience.
  • IT Support delivery - within medium to large mature complex technical environments.
  • Excellent IT Customer Service skills.
  • Desktop support - onsite & remote.
  • Strong desktop troubleshooting & information gathering skills.
  • Managing Service Requests, Incident Tickets - updating tickets & escalating tickets.
  • Office 365 - Managing common Office 365 Services - users, security, SharePoint, Exchange, Teams, licensing, migrating Office 365 domains.
  • Azure Active Directory sync - hybrid AD environment - experience.
  • Azure Active Directory Domain Services, Azure B2C - on-prem domain controllers, conditional access, Azure AAD Sync, Hybrid AD.
  • Azure Cloud & on-premise AD role-based access control - awareness of / or have experience.
  • MDM - Intune - troubleshooting, log reviews, policy development, Endpoint deployments & Autopilot - will consider alternative MDM experience i.e., AirWatch, JAMF, MobileIron etc.
  • Networking - Wi-Fi, DNS, DHCP, Firewalls, SDWAN, Ping - connecting users - basic support.
  • Excellent communicator - both oral & written English.
  • Proactive & diligent approach.
  • Approachable & flexible demeanour.
Desirable Experience:
  • Powershell Scripting.
  • Windows 2019 - 2012 Server.
  • ITIL Foundation Certified.
  • Azure Certified.
Keywords: 1ST Line Support. 2ndLine IT Support, 2ndLine Cloud Support, Azure, IT Systems Engineer, 2ndLine IT Engineer, IT Engineer, IT Support, Azure Active Directory, Office 365, Windows, Azure Active Directory, Networks, TCP/IP, DNS, DHCP, Wi-Fi, Layer3 Switching, Firewalls, SDWAN, Data Connections, Hyper-V, Azure, 2ndLine IT Support, Warwickshire. Contract. T6/MN/18303.

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