System Support Analyst

Job Location	Elton, Chester
Education	Not Mentioned
Salary	33,000 - 36,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time Work from home

Job Description

Ready for a new challenge A fantastic opportunity has become available for a System Support AnalystOn behalf of ENCIRC, Adecco are recruiting fora System Support Analyst to join the ever-growing, highly successful manufacturing plant in Elton, Chester.This role is open to Hybrid and Remote workingSalary: £33000 - £36000Benefits youll love:

Consolidation of bonus payment into basic pay in January 2024
Annual leave package, additional days holiday awarded for long service
Free onsite gym for all employees
Enhance Reward Platform with 100s of discounts at restaurants and retailers
Employee Well-being benefits
Social Club
Pension scheme
Employer Funded Health cash plan for claiming back money on routine treatments
Health Insurance Options
Accident Insurance Options
Professional Development Planning with onsite HR team
International organisation with plenty of opportunities

Work Pattern: Mon-Thurs 8-5 Fri 8-2.30 Main Responsibilities The Systems Support Analyst is responsible for providing support to the business for warehouse automation and connecting systems providing investigation and root cause analysis for any system issues.Creating and maintaining KPI measures and supporting the smooth running of the warehouse systems and automation. This will take the form of system governance and compliance to ensure that process and systems are being used as designed.Working with all the Automations System Controllers to provide a robust level of support for Autostore/SAP and other connecting logistics servers.Key Accountabilities:

Ensure all work carried out is in accordance with Encirc Health & Safety operational procedures
Identify and maintain system compliance dashboard and KPIs
Second line support for all Autostore calls
Manage local support tickets through Remedy Force support Portal.
Weekly meetings to review calls and KPIs with TBA and ASCs
Investigate and root cause any system issues escalated to 2nd line support
Work with ASC Team to create daily/weekly/monthly scorecard and review
Work with internal customers to ensure visibility and understanding of AW system performance
Create and coordinate system testing in accordance with suppliers instructions, create visibility and maintain communication to all relevant departments
Control the implementation of changes, and relevant training required, aligned to Training and Development
Identify and implement innovative ideas for improvements to the warehouse operations. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems
Actively engage with the continuous improvement team and all activities around the role

The Ideal Candidate

Experience in warehouse systems essential and Autostore experience desirable
Highly skilled at system analysis and reporting
Proven ability to coordinate across teams
Computer literate in word processing, spreadsheets & graphic packages
Good written & oral communication skills
Literate & numerate
Knowledge of applicable legislation
Experience with Autostore is desirable, but not essential
Experience with Oracle SQL reporting is desirable but not essential
ISTQB testing qualification or testing experience is desirable

About the Company CONSCIOUS. DISRUPTIVE. WORLD-LEADING. These might not be words that would initially spring to mind when thinking about a company that makes glass, but at Encirc, we do things differently. We are charging ahead when it comes to decarbonising the industry,putting sustainability at the heart of what we do as a market leader in container glass design.Our three sites across England, Northern Ireland and Italy cover every stage of a bottles lifecycle, from furnace to filling, producing more than 3 billion glass bottles and containers each year, many of which youll find in your homes.We are the only company of our kind to offer a full 360 approach to the beverage supply chain, you wont find this level of service anywhere else. What exactly does this mean then Well, we offer services throughout the supply chain, such as filling, warehousingand logistics. This means that the carbon footprint, and road miles, of our customers products are massively reduced, so theyre doing their bit for the planet too!Encirc is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. Every applicant will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability,or religion.

Keyskills :
AutomationOracle SQLWarehouse systems experience

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