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Technical Helpdesk Support

HR GO Recruitment
Job LocationEllesmere Port
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position: Technical Helpdesk SupportLocation: Ellesmere PortHours: Monday-Friday DaysSalary: £22,000 - £25,000 PA DOE + Bonus and BenefitsMy client is currently looking for a Technical Helpdesk Support Assistant to join their team in Ellesmere Port. You will be a gateway between client facing brands and their development companies. Responsible for coordinating bug fixes, test plans, systemreleases; they ensure both their bespoke systems and integrations are running seamlessly.The role:The core focus of this role will be to work within a Level 1 Help Desk (Software support), providing quality service to our client and customers, as well as other teams within the business internally.About the role:

  • Provide helpdesk support and be recognised as a subject matter expert on internal
  • Deliver high quality System updates and enhancements through detailed QA testing
  • Ensure our products, applications and Systems are working as expected
  • Be the first point of contact for customers when they require any systems assistance
  • Investigate queries from customers during their usage of our systems, XML and JSON files
  • Investigate fare and pricing related queries
  • Triage issues to the relevant department if we are unable to answer a query or provide a fix ourselves
  • Understand customer businesses and how they use our products
  • Follow issues through to resolution in conjunction with various departments
  • Communicate updates, answers and fixes to customers as required
  • Investigate and escalate any reports of outages and down time
  • Liaise with system development teams, product owners and other relevant teams
  • Contribute to knowledge base comments and articles to further internal and external knowledge transfer
Skills:
  • Be a committed, enthusiastic, and supportive team member
  • Be aware of companys goals and aims and strive to achieve at every opportunity
  • Deliver an efficient and professional service to internal and external customers
  • Attend and contribute in a positive and objective manner at team meetings or any relevant departmental/company meetings
  • Compile accurate business letters/reports as required
  • Acknowledge correspondence within set standards and timescales
  • Assist other departments when and where necessary to ensure business continuity and minimum standard performance
  • Maintain systems to ensure quality control
  • Strive to continuously improve the quality (presentation, accuracy, and coverage) of information relevant to the business
  • Commercially astute with a strong customer service ethic
  • Knowledge of Outlook, Excel & Word
If this sounds of interest, please contact Laura on to discuss in more detail or email across your current CV to

Keyskills :
Technical Helpdesk Support

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