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| Job Location | Ellesmere Port |
| Education | Not Mentioned |
| Salary | 21,300 - 26,400 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Working for this innovative, progressive company with almost 20 years as market leaders, the Customer Service Specialist will provide friendly and efficient service to customers via phone, email and online. By selling and servicing bookings, the CustomerService Specialist must understand customer needs to advise effective solutions and work with the Team Leader to drive sales, hit budgets and deliver profits.Benefits include a company pension scheme, hybrid working, enhanced annual leave, an onsite gym, an internal training platform, free parking, and many more!You will work 37.5 hours a week on a rota basis between 8am7pm MondayFriday, plus 9am530pm one in four Saturdays or Sundays (paid at time and a half).Tasks & responsibilities include: Monitor and action all email & telephone requests for bookings Use a CRM to:o Check availabilityo Price schedules and quoteso Make bookings and reservationso Issue ticketso Amend/ refund bookings Make sound commercial decisions on margins and pricing on a booking-by-booking basis Work on own initiative without constant supervision Keep on top of all deadlines for deposits, balance payments, names and ticketing Develop a good understanding of the market and competition Form close ties with customers to strengthen relationshipsThe successful candidate will: Thrive on delivering an excellent experience with exceptional customer service skills Be a committed, enthusiastic and supportive team member Deliver an efficient and professional service to internal and external customers Maintain high levels of accuracy Work in a positive, proactive and determined mannerUnfortunately due to time restrictions we cannot respond to every applicant, in the event that we havent contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.We are acting on behalf of the client as an Employment Agency in relation to this vacancy.We are an equal opportunities agency and welcome applicants from all backgrounds.