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Benefit Assessor

Job LocationEllesmere Port
EducationNot Mentioned
Salary21.97 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Cheshire West and Chester Council Akton recruitment has an exciting opportunity for Benefit Assessor to join the Housing team at the Cheshire West and Chester Council. JOB PURPOSE: Under the guidance of the Senior Benefit Assessor, to assess Housing and Council Tax Benefit in accordance with legislation, case law, and the working practices and procedures of the council to the required standards of accuracy and achieving agreed clearancetimes as laid out in the Service plan. To deal with customer enquiries by telephone, in person or on visit as required, and to support colleagues and partners in prioritizing customer needs and providing excellent customer care. PRINCIPAL RESPONSIBILITIES 1 To be responsible for processing all work allocated to them by the Benefit Team Leaders, in accordance with the Services stated performance indicators and office procedures. 2 To undertake work on the assessment of all types of Housing Benefit (HB) and Council Tax Benefit (CTB), applications, including applications from students, the self employed, all types of tenures, overpayment calculations and underlying entitlement, initialinvestigation on complaints, verifying claims to an agreed standard. 3 Maintain customers records accurately via the Councils on-line computer systems, complying with Data Protection, Freedom of Information and other security standards. 4 To give accurate advice to customers, promoting take up of Housing and Council Tax Benefits and other welfare benefits, and to ensure that customers receive the maximum amounts of benefits and additional income they are entitled to. 5 Identify and initiate recovery of overpaid benefits and classify each overpayment for subsidy purposes. Ensure overpayments are:- a) identified b) calculated c) notified d) recovered In accordance with the HB/CBT legislation, and maintaining effective communications with claimants and other stakeholders. Important Information. 3 Mont Contract £21.97 umbrella Rate

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