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Salesforce and Digital Support Analyst

Saint-Gobain UK & Ireland
Job LocationElland
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The RoleAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If you can lead and influence those around you, and youwant to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as our Salesforce and Digital Support Analyst at Saint-Gobain Digital. This would be a hybrid position, based out of our Elland offices.Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our values and way of working. For this role, we are looking for someone with the following skills and experience:Essential

  • Working knowledge of Salesforce CRM
  • Excellent problem-solving skills
  • An aptitude for IT and a desire to learn
  • Excellent communication skills and a confident phone manner
  • A basic understanding of cloud architecture
  • Competent in use of MS Office applications
  • A basic understanding of system interfaces
  • An awareness of the ITIL service lifecycle
Desirable
  • Experience of supporting and working with enterprise applications
  • Experience of Cloud based technology
  • Experience in supporting high availability web applications / E-Commerce
  • Working knowledge of SAPs Hybris Platform
  • Working knowledge of Kibana
  • Working knowledge of Dynatrace
  • Working knowledge of Microsoft Office
  • Documentation writing experience
  • ITIL Foundation qualified
  • Educated to degree level or has equivalent experience
What will I be required to do in the roleThe Digital Support Analyst will minimise service disruption by providing support and maintenance of cloud-based services and the supporting systems through the ownership and resolution of Incidents and Service Requests, performing routine maintenanceand by undertaking project work as required.
  • Own and resolve Incidents assigned to team and own queue, ensuring that effective communication with customers is maintained throughout and business impact is understood and minimised
  • Ensure that Service Requests assigned to team and own queue are fulfilled in a timely manner and that customers are sent notification when work is complete
  • Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business
  • Document processes, procedures and review documents written by other team members, providing feedback where required
  • Review documentation that is produced for new and upgraded systems covering the design, development, testing implementation and post-live support phases
  • Actively participate in project and design meetings using knowledge of the business, existing systems and processes to add value to the project
  • Follow agreed change management processes in order to implement new or changed services, ensuring that changes are communicated in advance of their planned implementation date
  • Facilitate the transfer of knowledge throughout the team, assisting other team members as required
About UsAre Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.And what about flexibilityThe world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We cant guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Keyskills :
ApplicationsDigitalInformation SystemsSupportSalesforce

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